Mostafa Awad

Mostafa Awad
Member for a year
23 ratings & reviews completed
Average rating:  
Reputation: 475
TitleSenior Genesys System Engineer
Job TypeEngineer
DepartmentInformation Technology
CompanyIST Networks
IndustryInformation Technology & Services
Size201-500 employees

Expertise

ProductExperienceLevel of Expertise
Genesys Multicloud CX (formerly Genesys Engage)
Genesys Cloud CX (formerly Genesys Cloud)
1 year
Adobe Campaign
Zendesk Support Suite
GoToMeeting
Genesys PureConnect
1 year
SAP BusinessObjects Business Intelligence (BI) Platform
VMware ESXi
MediaFire
OneDrive
7 years
Dropbox
7 years
Google Drive
7 years
Tableau Server
Microsoft BI (MSBI)
QlikView
Cisco Webex Board Series
3 years
Novice
Zoom
3 years
Cisco Webex Desk Pro
3 years
GoToRoom
3 years
Avaya OneCloud CCaaS
2 years
Cisco Unified Contact Center
2 years
Novice
Twilio
2 years
Khoros Care (Formerly Spredfast + Lithium)
2 years
Avaya OneCloud CPaaS
2 years
TeamViewer
Tableau Desktop
ConnectWise Control (formerly ScreenConnect)
MS SharePoint / SQL
Microsoft Power BI
Qlik Sense
Veeam Backup & Replication
Tableau CRM (formerly Einstein Analytics)
Oracle Business Intelligence Discoverer (discontinued)
Unitrends Data Center Backup and Recovery
SolarWinds Server & Application Monitor
SolarWinds Network Performance Monitor (NPM)
SAP Crystal
SAP Lumira Discovery
IBM Cognos Analytics
GoToWebinar
2 years

Badges

Pundit- Customer Experience Management
Pundit- Contact Center
Pundit- Customer Engagement
Pundit- Help Desk
Pundit- Presentation
Pundit- Virtual Classroom
Pundit- Web and Video Conferencing
Pundit- VoIP
Pundit- Collaboration
Pundit- Cloud Storage
Informed
Pundit- Video Conferencing