Easy with Avaya OneCloud CCaaS
September 17, 2021
Easy with Avaya OneCloud CCaaS
Overall Satisfaction with Avaya OneCloud CCaaS
Avaya OneCloud CCaaS is one of the best solutions in the market as it makes your business experience for the customers much more satisfying, easy, and cost-effective. So in this, there is AI, which is artificial intelligence. [...] As soon as [the] customer asks a question, the system processes it and generates [the question] in front of the employee to answer [the] clients. I mean, how amazing is it? Your employees don't have to keep notes or to store everything in their minds. Very easy to use tool.
- Manages voice, video, and social platform
- Communication optimization
- Tool for measurement
- Incredible data precision
- No third party integration should be there
- Virtual features required
- Some glitches needs to be worked on
- Quality of call recording
- Cost effective
- Safety for employees as with this people can work from home also
- Better customer experience
- Ameyo and Genesys Cloud CX (formerly Genesys Cloud)
[We like Avaya OneCloud CCaaS] because of the features and pricing. The features provided are quite amazing and new and also as compared to other vendors it is far better. Also, the pricing for this product as compared to others is very cost-effective. One must [choose] this product for better productivity. It is currently one of the best products [...] in the market.
As rightly said, it enables businesses to handle all platforms and streamline the process, so not only [does it] make the experience for customers easy but also makes it easy for the IT team to support it. It is quite cost-effective as compared to others and also gives a great experience.
[It is simple] to make any upgrades to [Avaya OneCloud] CCaaS [...]. [Avaya OneCloud] CCaaS [...] has made [it] easy for employees to work from home.
Do you think Avaya OneCloud CCaaS delivers good value for the price?
Yes
Are you happy with Avaya OneCloud CCaaS's feature set?
Yes
Did Avaya OneCloud CCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya OneCloud CCaaS go as expected?
Yes
Would you buy Avaya OneCloud CCaaS again?
Yes