Easy with Avaya OneCloud CCaaS
September 17, 2021

Easy with Avaya OneCloud CCaaS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaya OneCloud CCaaS

Avaya OneCloud CCaaS is one of the best solutions in the market as it makes your business experience for the customers much more satisfying, easy, and cost-effective. So in this, there is AI, which is artificial intelligence. [...] As soon as [the] customer asks a question, the system processes it and generates [the question] in front of the employee to answer [the] clients. I mean, how amazing is it? Your employees don't have to keep notes or to store everything in their minds. Very easy to use tool.
  • Manages voice, video, and social platform
  • Communication optimization
  • Tool for measurement
  • Incredible data precision
  • No third party integration should be there
  • Virtual features required
  • Some glitches needs to be worked on
  • Quality of call recording
  • Cost effective
  • Safety for employees as with this people can work from home also
  • Better customer experience
  • Ameyo and Genesys Cloud CX (formerly Genesys Cloud)
[We like Avaya OneCloud CCaaS] because of the features and pricing. The features provided are quite amazing and new and also as compared to other vendors it is far better. Also, the pricing for this product as compared to others is very cost-effective. One must [choose] this product for better productivity. It is currently one of the best products [...] in the market.
As rightly said, it enables businesses to handle all platforms and streamline the process, so not only [does it] make the experience for customers easy but also makes it easy for the IT team to support it. It is quite cost-effective as compared to others and also gives a great experience.
[It is simple] to make any upgrades to [Avaya OneCloud] CCaaS [...]. [Avaya OneCloud] CCaaS [...] has made [it] easy for employees to work from home.

Do you think Avaya OneCloud CCaaS delivers good value for the price?

Yes

Are you happy with Avaya OneCloud CCaaS's feature set?

Yes

Did Avaya OneCloud CCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya OneCloud CCaaS go as expected?

Yes

Would you buy Avaya OneCloud CCaaS again?

Yes

It [Avaya OneCloud CCaas] is best suitable for call centers, [and] any company wherein customer care is required. [...] This is a must set up as it connects everything so well like voice and video and [people] working from home as customer service need this for sure.

Avaya OneCloud CCaaS Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
9
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
7
Quality management
10
Call analytics
10
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
10