Easy with Avaya Infinity™
September 17, 2021
Easy with Avaya Infinity™
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya Infinity™ is one of the best solutions in the market as it makes your business experience for the customers much more satisfying, easy, and cost-effective. So in this, there is AI, which is artificial intelligence. [...] As soon as [the] customer asks a question, the system processes it and generates [the question] in front of the employee to answer [the] clients. I mean, how amazing is it? Your employees don't have to keep notes or to store everything in their minds. Very easy to use tool.
Pros
- Manages voice, video, and social platform
- Communication optimization
- Tool for measurement
- Incredible data precision
Cons
- No third party integration should be there
- Virtual features required
- Some glitches needs to be worked on
- Quality of call recording
- Cost effective
- Safety for employees as with this people can work from home also
- Better customer experience
- Ameyo and Genesys Cloud CX (formerly Genesys Cloud)
[We like Avaya Infinity™] because of the features and pricing. The features provided are quite amazing and new and also as compared to other vendors it is far better. Also, the pricing for this product as compared to others is very cost-effective. One must [choose] this product for better productivity. It is currently one of the best products [...] in the market.
Do you think Avaya Infinity™ delivers good value for the price?
Yes
Are you happy with Avaya Infinity™'s feature set?
Yes
Did Avaya Infinity™ live up to sales and marketing promises?
Yes
Did implementation of Avaya Infinity™ go as expected?
Yes
Would you buy Avaya Infinity™ again?
Yes
Comments
Please log in to join the conversation