A Good Contact Center Call and Communication System
January 26, 2022
A Good Contact Center Call and Communication System
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya is one of the main tools used within our company when it comes to communicating with customers. Our company is focused on that, so we use other systems as well. Awaya allows us to contact customers, transfer them to other agents to combine information and be able to perform the service successfully and efficiently.
Pros
- Connection system
- Fluid and easy-to-use layout
Cons
- Sometimes there are a lot of problems when transferring the call to another sector, the program gives an error and we can't
- Sometimes the program is slow and impairs productivity
- Few employees have difficulty using the program, this makes the work more efficient
- The system is fast
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Experience Platform again?
Yes
Comments
Please log in to join the conversation