Avaya OneCloud CCaaS Reviews

Avaya OneCloud CCaaS recently emerged as a competition to Webex CC and Genesys. We during covid got a chance to test the setup and trust me it makes me feel that it could be a come back for Avaya back in the market. A simple neat solution for contact center is what Avaya OneCloud CCaaS is. The tabs are easy to use and it provides calls and chats functionality to an agent. We are using it as a test setup so we can plan to pitch this to our customers and hence deploy and support the same for them.

We needed to accelerate the need for communication during COVID-19, and as organizations rush the deployment of cloud-based contact centers.
OneCloud CCaaS fit our organization's needs, and their support with the remote agents is able to be scaled quickly to meet our demand.

My school started using Avaya in March when we had to switch to remote learning. Avaya's capabilities allowed for easy implementation for the teachers, students, and parents to use right from the start! My students didn't miss a beat, the education never stopped! Avaya has great customer support. Everyone you speak to is friendly and responds back to questions right away.

It is actually integrated into our CRM tool for answering calls automatically and voice recording. Avaya is used throughout the whole organization to call within the business. It used mostly by our Call Center department for the automatic answering of calls when they come in. It is also used for monitoring the quality of calls by our call center agents.

It is used for In-house Contact Center mainly to establish and analyze trends within our customer databases and profile usage. It enables the business to develop customized campaigns to improve retention, experience, and make it more cost-effective. It is effortless to manage, and the options are easy to understand by anyone in the organization.

We used Avaya as an office telephone system along with the Genesys as a contact center solution.

Avaya is being used currently across my organization in a multitude of ways. Not only are the hard phones used, but we also use the soft phones daily to address issues with schedule adherence, incoming calls, quality of calls, and other items. It presents an easy way for virtual workers and those who work in a brick and mortar to provide first-class service for our clients.

We use the Avaya Aura Call Center Elite for 75% of our inbound calls. We use it to funnel a lot of call types. It is being used in collaboration with CTI that our clients use. It permits us to handle a lot of different call categories and skills providing good flexibility.

Avaya is used departmentally within the organization. We use it for interdepartmental communication, external calling, our sales team uses it extensively for conference calls and dialling internationally. It provides an extremely crisp and clear connection and we depend on it quite a bit to ensure our calls go smoothly when speaking with clients.

We are using Avaya Ethernet switches in our departments which have servers and users connected.
All the switches are mostly located outside the data center. With the help of the Avaya Graphical Tool, it is easy to identify the ports which are up and having issues. The product is very stable too, so we don't find any issues in terms of vendor support.

Avaya is being used for the everyday telephone communications of the hospital.

Avaya is who we use for all our VOIP and telecom. They were also who we used for our network switches, but that is now Extreme Networking. Our organization has been using Avaya ever since we went to VOIP. It has provided a very reliable and high-quality VOIP experience for us. By going to VOIP it has made us more agile and provided great improvements to our end users for their telecom.

We use Avaya across the whole organization. It's mainly used as a VOIP solution but our IM and Video conferences are through Skype for Business.

At this time, Avaya is being used across the offices in North and South America. It interfaces well with other systems in Asia and Europe. The business problems it addresses, of course, are our corporate telephony needs. The system is complex yet easy to work with. The more powerful features we can offer our associates are easy to operate so the complexity of the system is transparent to the users.

The difference between Avaya Contact Centers and other systems is that Avaya solutions have by far more features than any other has to offer. Avaya is also known for making the most reliable and stable solutions. Customer support is also an area which in my opinion sets the company apart from any other. Avaya has a great database and very detailed documentation that makes it easier for engineers to manage and install the solutions. Avaya communication manager has allowed us to communicate and collaborate with our colleagues working in remote offices. It also allowed us to provide technical support to our clients in a number of channels including, mail, voice, chat, and fax.

Positive impact: Avaya's quick and easy IP office solutions has helped reduce our overall project timeline and expenses.

We use Avaya PBX Systems to provide telephone services throughout the entire School District. Our District consists of over 189 schools and an additional 20 ancillary sites, with over 20,000 employees. We use Avaya Modular Messaging for voice mail, Avaya Meeting Manager for conference calling and Avaya One X Attendant for our PBX operators. Each school site in the district has its own phone system, either an Avaya S8500 or Avaya S8300 System.

Avaya is used by my organization to distribute calls to the appropriate departments. It is used by many call center departments and across the many centers we have in the United States. It breaks the calls down to the appropriate agent who can handle the call.

Avaya is used across the whole organization, as it is our corporate phone system and all of our locations within the state are using it. It provides our phone calls between the locations as well as outside of the company.

For the last two years, I have used Avaya for communication. We depend on Avaya whenever we need to communicate with clients or need to make a call internationally. It is very useful for business purposes as it works very smoothly. We hardly have any problems, the sound is very clear and does not interrupt the cal. It is being used across the organization.

Not only do we sell the Avaya IP Office but we use in our own organization. We were recently purchased by Carrier Access, and due to the flexibility of the phone system we will be able to integrate our new parent company onto our PBX once the MPLS between the locations is online. We already had the necessary licensing on our system, so the only additional cost would be those of the new phones that will be installed. Having worked with multiple PBX platforms, I find the AVAYA easy to implement, setup, use, and manage. If a company is going to do their own MAC (moves adds and changes) or would like to this system allows that to be done with out having to deal with a very steep learning curve.

In my organization we have deployed AVAYA AURA solutions across the board, from our corporate head offices to our rural branch offices and mills. AVAYA Aura solutions has helped our organization stay better connected and has played a crucial role in helping reduce our business expenses by the removal of legacy TDM equipment.

We are using Avaya company-wide to help with communications between departments. Their phone system has made it much easier to get users quickly up and running. For users, the interface is very intuitive so time spent training users is very minimal and can often be accomplished by allowing them to read documentation or with the help of a department power user.

We use ERS switches across all industries as one of our core networking technologies. Avaya carries the full range of switches from soho to large data centers. My greatest experience is in the enterprise environment, implementing core, distribution, and edge switching. The interface is easy to manage. We rarely have issues with defects or breakage due to bad hardware.

Although I work for Atos, I support the Avaya infrastructure in place at McGraw-Hill Financial and McGraw-Hll Education. Both companies use Avaya products to support customer call centers and everyday telecommunications needs. Some uses are very simple like providing dial tone at the desktop while other uses are much more complex like providing Best Service Routing for call center support to make sure the calls are answered as quickly as possible. The Avaya solution is being used across all departments at the locations where Avaya phone systems are deployed.

As Avaya adds more features to the phone systems, the problems it is able to address grow. One of the main issues we faced was the ability to allow users to remotely call-forward phones. This feature is now deployed at all locations and the end-users have instructions for using the remote call-forward feature. This has reduced the number of user requests to have the telecom group do the forwarding.