Axiom is the best for employee and customer communications
April 11, 2022
Axiom is the best for employee and customer communications
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Axiom
Axiom is allowing us to better communicate with our customers and serve them in a better way, thanks to the many features and tools it has. One of my favorites is the interaction that our customers have thanks to the ivr and the phone menu, allowing them to scroll through the options we offer them.
- Its ivr is great and easy to configure, thanks to this option we have been able to serve customers more efficiently, since they choose the option they need and the software directs them to the corresponding agent.
- The system provides an interesting report of metrics, we can determine the peak hours of calls, durations and even the places where they call the most.
- It has an internal chat, where employees can communicate with each other, answering questions and streamlining the work, without having to leave our post.
- We have had some problems with routing calls to other agents. The setup of this tool has not been that easy.
- I would love it if the system could have call screening to block numbers. It would make our job easier.
- It does not have a mobile app, which keeps us always in the office and prevents us from being able to answer calls from our cell phone.
- Ivr easy to use by our customers and easy to configure, allowing callers to interact with our menu, by touch or voice.
- Internal chat to improve communications between agents, without the need to leave the workstation.
- Enables error-free, high quality recording of incoming and outgoing calls.
- This is a software that has brought us many benefits, since we can make calls to our customers and receive them, improving communications, in addition to the fact that its tools allow us to work more efficiently and the customer notices it, by the quick response to their requests, increasing their confidence in us and increasing our sales.
Do you think Squaretalk delivers good value for the price?
Yes
Are you happy with Squaretalk's feature set?
Yes
Did Squaretalk live up to sales and marketing promises?
Yes
Did implementation of Squaretalk go as expected?
Yes
Would you buy Squaretalk again?
Yes