The Axiom of Axiom Reviews
May 16, 2018
The Axiom of Axiom Reviews
Score 7 out of 10
Overall Satisfaction with Axiom EPM
The entire university is using Axiom EPM for the first time this year. In the past, every department in the university budgeted in silos. Some budgeted at a high level of detail, while most would simply provide summary planning. We've used Axiom to provide options for departments to budget at the level of detail they need to successfully plan. Axiom also allows us to integrate the planing process between departments by allowing cross-charges. If one department charges another for a portion of a faculty, the charged department views the charge in their file and can choose whether to deny or approve.
- Compared to a previous EPM we used, Axiom's template load and saving performance has been much better even for large plan files.
- Axiom consultants can create completely customized reports for any of the collected data. Super users within your organization can then fairly easily modify their work to create additional reports without Axiom's help (and invoices)
- Setting up user security is a fairly easy one-time task and very easy to maintain when people change departments, leave the organization, etc. I would recommend you use role-based security settings.
- Compared to our previous EPM, Axiom allows more customization and possibilities for templates. There's very few "the product can't do that" statements.
- Unfortunately, Axiom only assigned two implementation consultants to our massive project and both were completely new to the product and inexperienced.
- This isn't really a fault of Axiom, but your organization's data has to be perfect before implementing Axiom. You need a strong project manager within your organization to take the lead in working with Axiom. They should be very familiar with the source data and what's important to all your internal stakeholders. The Axiom team needs to be clearly told exactly what you need from them.
- We never truly felt confident anyone from Axiom was really familiar with the source tables and data being used. I would suggest in any project they make that a priority early on. Not being familiar with the data caused a list of issues regarding reporting and template construction.
- This is only the first year of implementation for the university, so the ROI is yet to be fully seen. For our department, which is the largest in the university, I think the ROI has been fairly high as our users have had more built-in resources within their plan files than they had previously.
Vena was a strong product, but only our department within the University used it for budgeting. The entire university chose Axiom for the increased scale and capacity. The loading and saving performance of Axiom is slightly better than Vena. Also, Axiom provides more template and report customization. Vena definitely excelled more in their support and staffing and was much cheaper (so I'm told) than Axiom.
Axiom is ideal for organizations with multiple departments that need to collect, share, and integrate data from common internal data sources. The product is best for very large organizations with a lot of financial backing. I wouldn't suggest using Axiom if you're a small organization or only one department, for example.
Axiom EPM Feature Ratings
Axiom EPM Support
For the scale of our implementation, Axiom only assigned two consultants who were both completely new to the company. It felt like we were all learning about the product together, when you would expect them to already be experts at their own product. The team also made a good bit of mistakes throughout production and go-live, which then caused more work internally for us. The team lead for our project also just left the company, so we'll see how next year's planning goes.
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
Yes - Most issues were fixed in a timely manner. However, often times the fixes made were incorrect and caused additional template errors. This was especially detrimental during go-live. As previously noted, the consultants were both new to Axiom which definitely caused growing pains. To be fair, on our side, we also did not have a strong project manager that worked to bridge the gap between the two entities, especially as it related to internal data integrity and organization.
The consultants did a great job building reports for us and setting up batch processes that automate the reports and place them directly to folders within our internal shared drive. They then did a great job teaching us how to set up our own batch processes for additional customized reports.