Item: AxisCare Home Care Software
Rating: 9
Author: Erin Duckworth

Overall Satisfaction with AxisCare Home Care Software

Use Cases and Deployment Scope

We use AxisCare Home Care Software for scheduling companion visits and for care notes for families and caregivers to reference. We have begun using it recently for HR information, particularly credential tracking. We have plans to begin using it for care plans, contracts and potentially billing, though we see some issues with that as we are in Canada. Currently AxisCare Home Care Software solves communication problems for us, and informs all caregivers about clients needs (ADLs) and scheduling. Having caregivers access their calendar is critical to smooth daily operations. AxisCare Home Care Software has been awesome in all of these ways.

Pros and Cons

Pros

Schedule building
Communication with families
Communication with staff

Cons

As I learn to use and upload forms, I’m finding certain features are not intuitive. For example I’m sure how to change permissions on a form.
After blocking staff from certain days for vacation or day off requests, I’d like to be able to go in and unblock a single day without having to unblock the entire recurring block!

Return on Investment

It streamlines communication with staff thereby reducing the time spent communicating with them outside of the app.

Usability

There’s are SO many features. It’s massive. I feel a bit overwhelmed on occasion and spend too much time trying to navigate and figure things out.

Alternatives Considered

This is new to me. I’ve never used another product.

Key Insights

Do you think AxisCare Home Care Software delivers good value for the price?

Yes

Are you happy with AxisCare Home Care Software's feature set?

Yes

Did AxisCare Home Care Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AxisCare Home Care Software go as expected?

Yes

Would you buy AxisCare Home Care Software again?

Yes

Likelihood to Recommend

It is IDEAL for our work as a companion care company!! I believe we are just beginning to harness its capabilities. As we learn more we will see how it benefits both caregivers and families, and ultimately clients! We love how clients and families can login to see the schedule and read care notes.

Comments

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Tobie Fisher
commented 8 months ago
Hi Erin, Tobie from AxisCare here. Thank you for the thoughtful review. It's great to hear that AxisCare is helping streamline communication, supporting your scheduling needs, and bringing clarity to caregivers and families. We're thrilled to know it's been a strong fit for your companion care services and that you're continuing to explore its full potential. I've noted your feedback on form permissions and scheduling adjustments and will share that with our team. If you ever need a hand navigating the platform or want to chat through a feature, we're always here at 1-800-528-6201 or support@axiscare.com. We're grateful to support your team and excited to see how you continue growing with AxisCare!

Axis helps us communicate