Item: AxisCare Home Care Software
Rating: 8
Author: Jordan Ray LPN

Overall Satisfaction with AxisCare Home Care Software

Use Cases and Deployment Scope

We are a personal care company that utilizes AxisCare Home Care Software day in and day out. The application helps with our communication between in-office employees and caregivers, as well as notifying us with issues such as overage on authorized hours, missed clock ins/clock outs. Documentation is key in the healthcare field, and AxisCare Home Care Software provides plenty of opportunity for documentation to be made.

Pros and Cons

Pros

Communication/documentation opportunities
Authorized hours management
Scheduling

Cons

Locations within the company sharing caregivers - the system does not communicate, so duplicate caregiver profiles are set up and double scheduling the caregivers is possible without good communication between offices.
Clock-in/clock-outs do not show up on the office end (very rarely), causing confusion.
Allowing two caregivers to be scheduled for the same client at the same time - this is not allowed for Medicaid and has to be monitored closely. However this is ok with private pay, so not sure how that could be fixed.

Usability

For the most part, it is very user friendly and helpful to accomplish the tasks that are needed on a daily basis within our company.

Key Insights

Do you think AxisCare Home Care Software delivers good value for the price?

Not sure

Are you happy with AxisCare Home Care Software's feature set?

Yes

Did AxisCare Home Care Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AxisCare Home Care Software go as expected?

I wasn't involved with the implementation phase

Would you buy AxisCare Home Care Software again?

Yes

Likelihood to Recommend

I truly don’t have a situation where it is not suitable for our work field, however it is very helpful in the scheduling/maintaining of caregivers/clients. AxisCare Home Care Software also helps well in maintaining caregivers compliance with state laws and company polices by notifying when documentation/IDs/licenses/etc are expiring.

Comments

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Tobie Fisher
commented 8 months ago
Hi Jordan, Tobie from AxisCare here. Thank you for your thoughtful review and for sharing detailed insight into how your team uses the platform. We're happy that AxisCare supports your documentation processes and helps with caregiver compliance. That's precisely what we aim for. Your comments on cross-location caregiver visibility and clock-in data are constructive. We've received that feedback with our team for further review. We know how important these features are for large organizations like yours and are working to improve. If there's something you'd like to explore further, feel free to reach out at support@axiscare.com or through the support button on your AxisCare site.

Review of AxisCare Home Care Software