Item: AxisCare Home Care Software
Rating: 9
Author: Verified User

Overall Satisfaction with AxisCare Home Care Software

Use Cases and Deployment Scope

I am the Scheduling Coordinator in my company. AxisCare Home Care Software helps with managing schedules, assigning caregivers to clients, and matching caregivers with clients who they can succeed with. It also helps address billing issues, tracking certifications, client insurance eligibility, and even facilitating communication between a manager and his employees (e.g. talking with caregivers).

Pros and Cons

Pros

Providing the scheduling team with the tools to share client/ visit information with the caregivers.
Documentation. From client visit notes to managerial notes about an employee to keeping track of chat conversations. These are all great ways to hold people in the company accountable.
Helps me keep a "To Do List" better known as the Tasks Dashboard. I can write quick notes of what I need to do or I can assign the task to someone in the company.
The ability to customize reports is very helpful. I am looking forward to all of the legacy reports getting updated to the more customizable form.
The ability to auto-run and share reports is extremely helpful. I don't have to remember every day, week, or month to run the report. All I need to do is check my email and AxisCare Home Care Software sends me a notice telling me my report is done.
The ability to create our own forms is convenient. AxisCare Home Care Software will also build a form for us if we request it and pay a small fee.
AxisCare Home Care Software is integrated with different companies that provide services in a way to streamline it instead of having to find some program or company that is outside of AxisCare Home Care Software. For example, we now use AxisCare Home Care Software to complete all of our Background Checks.

Cons

It would be great if all of the reports are in the new customizable form rather than the legacy reports that are still in existence. I believe this change is just a matter of time.
AxisCare Home Care Software can get better at notifying schedulers of any potential conflicts with the schedule of the caregivers. This improvement will help cut down on double-bookings and clients going without a caregiver.

Return on Investment

The positive is we are now more efficient in how we assign and schedule caregivers.
We are more efficient at informing and notifying the client of who they have on his or her Calendar.
AxisCare Home Care Software has helped us improve accountability which has improved the trust of the employee in the integrity of the office.

Usability

AxisCare Home Care Software can be user-friendly, but there is a learning curve that can be eased with the user getting guidance or tutoring. AxisCare Home Care Software does provide weekly trainings along with a library of the trainings. Sometimes it is hard for a person to carve out time in their day to attend or watch the trainings.

Alternatives Considered

I have used no other software similar to AxisCare Home Care Software.

Key Insights

Do you think AxisCare Home Care Software delivers good value for the price?

Yes

Are you happy with AxisCare Home Care Software's feature set?

Yes

Did AxisCare Home Care Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AxisCare Home Care Software go as expected?

I wasn't involved with the implementation phase

Would you buy AxisCare Home Care Software again?

Yes

Likelihood to Recommend

Approximately, 3 years ago our business was using Excel spreadsheets and a cell phone to communicate to the caregivers about available visits as well as tracking who they are assigned to. This process took most of my 9 hour work day. With AxisCare Home Care Software having the Real Time View, Open Visits Requests Report, the Open Visit Note, and the Chat feature, I am able to do in 2 hours what it took 7 hours before. I feel I am more efficient, communicate better, and feel better knowing the client does have someone assigned to his or her visit.

Comments

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Tobie Fisher
commented 4 months ago
Hello, Tobie with AxisCare to say we appreciate you sharing such a detailed look at how youre using the platform. It's great to hear that tools like Tasks, customizable and scheduled reports, caregiver communications, and custom forms are helping you move faster and stay accountable. Your notes about modernizing remaining legacy reports and improving conflict notifications are invaluable, and I've shared them with our team for review. If you'd like to discuss workflows or training options to ease the learning curve, please contact us at support@axiscare.com or via the support button on your AxisCare website. We're grateful to support your work.

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