Overall Great Software - Highly Recommend
April 26, 2025

Overall Great Software - Highly Recommend

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AxisCare Home Care Software

We use AxisCare Home Care Software to keep data for all client, caregiver, lead, contact, and organization that we serve or partner with. We use it to schedule all Caregivers and Clients as well. The business problems that we were facing were the inability to make custom forms, make fields mandatory, edit service codes, and maintain overall compliance in the state of Oregon.

Pros

  • Custom forms - being able to make forms exactly how we want and as specific as we need covers so many bases that we were finding gaps in before
  • Mandatory fields make it so easy to find and fix missing information for all our needed partners
  • Overall user friendliness, the system is intuitive and easy to learn
  • Reporting options - there are so many reports to help easily find information

Cons

  • Updating all reports, the reports that are still old are really hard to use and the custom reports aren't nearly as functional as the others.
  • Medicaid Mileage should be added in as a part of the authorizations so that we can track the available miles just like we do the hours.
  • Ability to text or message contacts or the responsible parties of leads - just one way messaging but bc the first steps of acquiring a lead are email / text / call it makes it hard to complete that in a secure way. If we had to text normally we open ourselves up for HIPAA concerns but we could one way text instead to get in touch with the lead and know that we are staying compliant.
  • Admin app should be fully functional for medications and MARs - you can't manage any of that from the Admin app and have to use the website instead. This is hard to work with when in the field or updating a med list while on an assessment with a client.
  • Offline mode on the App - both CG and Admin app have glitchy offline mode that makes it kinda useless at times.
  • Accountability - can actually see who is doing what (or not doing what)
  • Efficiency - ability to enter bonuses and notes on each shift makes payroll much easier
  • Collections efforts - easily see who is behind on payments and what we need to bill for still. We have re-cooped $97k in missing receivables
  • Survey ease - we've had 1 survey since starting AxisCare and the process was 100x easier and OHA & the branch ED said it was the easiest survey they had gone through
Very intuitive, they have the key features that WellSky was missing.
WellSky was unable to keep us complaint in the eyes of Oregon Health Authority and when we went to them with concerns they told us it would be 3-5years before they could fix them AlayaCare we actually started onboarding with them and backed out because they had no project plan and after 6 weeks still had nothing built. AxisCare Home Care Software made the onboarding easy and allowed us to remain complaint.

Do you think AxisCare Home Care Software delivers good value for the price?

Yes

Are you happy with AxisCare Home Care Software's feature set?

Yes

Did AxisCare Home Care Software live up to sales and marketing promises?

Yes

Did implementation of AxisCare Home Care Software go as expected?

Yes

Would you buy AxisCare Home Care Software again?

Yes

In comparison to WellSky there is none, the onboarding process was smooth and easy and Sam was SO knowledgable and helpful, it made the launch so much more manageable. There are some key features that seem to be missing like I mentioned before in the Apps or within Authorizations but overall it's a great system.

Comments

  • Tobie Fisher | TrustRadius Reviewer
    Tobie Fisher
    commented 4 months ago
    Thank you for the detailed review of AxisCare. I'm Tobie from AxisCare, and we're glad to hear the platform has helped your team stay compliant in Oregon, and onboarding was smooth. We appreciate the shoutout for Sam, and that custom forms required fields and reporting are delivering real improvements in efficiency, accountability, and more collections. We also appreciate your suggestions around report consistency and expanding mobile and authorization capabilities. Feedback like this helps us prioritize the right improvements. If you'd like to share specific use cases, please reach out at supportaxiscare.com or via the support button in your AxisCare website. We're grateful for your partnership.

More Reviews of AxisCare Home Care Software

  1. Home
  2. Home Health Care Software
  3. AxisCare Home Care Software Reviews
  4. User Review of AxisCare Home Care Software