A maturing product with a lot of potetial
March 20, 2020

A maturing product with a lot of potetial

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Azure Active Directory

We currently use Azure Active Directory (AAD) for:
  • User & Group Management
  • Single Sign-On
  • Multi-Factor Authentication
  • Self-Service Password Management
  • Synchronization between on-premise and cloud AAD
  • Device Enrollment
  • Reporting (Security & Usage)
We began this rollout quite slowly (maybe too slowly) but now have this technology deployed to nearly the entire organization.

Fundamentally, this was implemented to help us support Office 365. After initial success with Office 365, we were impressed by the offering and broadened it to take advantage of more features.

Pros

  • Self-service password reset.
  • User and group management.
  • Synchronization between cloud and on-premise active directory.

Cons

  • Technical support.
  • A maturing product with many loose ends and inconsistencies.
  • Sprawling documentation with limited "getting started" guides.
  • This product gives IS better control over the environment.
  • IS can better manage devices.
  • Staff / end users can self - govern the password reset process.
Support is handled offshore and you must send in a request and then schedule a callback. Near real-time support is very problematic. Additionally, you will go through the tiering system. Level one staff at Microsoft have a lot of checkboxes to go through before you are handed to the next tier.

Communication with offshore tech support is a true challenge.

Do you think Microsoft Entra ID delivers good value for the price?

Yes

Are you happy with Microsoft Entra ID's feature set?

Yes

Did Microsoft Entra ID live up to sales and marketing promises?

Yes

Did implementation of Microsoft Entra ID go as expected?

Yes

Would you buy Microsoft Entra ID again?

Yes

If you're an Office or Microsoft 365 admin, this is a must-have product. Even if you are not, this is the modern way of handling authentication and device management.

Password resets are handled quite well with AAD also. The end-user can set up personalized challenge questions and when a reset is necessary, can answer those questions, have the password reset, and continue on with there day - with no IT/IS support necessary. A win-win situation for all involved.

Microsoft Entra ID Feature Ratings

Identity Management
8.2
ID-Management Access Control
8
ID Management Single-Sign On (SSO)
8
Multi-Factor Authentication
8
Password Management
8
Account Provisioning and De-provisioning
9
ID Management Workflow Automation
Not Rated
ID Risk Management
8

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