Great Bot Service on the Cloud
January 13, 2021

Great Bot Service on the Cloud

Francis Banda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Azure Bot Service (Microsoft Bot Framework)

It has automated the Frequent Asked Question (FAQ) by using step-by-step coding accessible on Microsoft Learning website.

Pros

  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.

Cons

  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
  • Azure Bot will only deliver according to the granularity of the FAQ it is feed. Otherwise, it has been a cost optimization tool for our organization.
Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.

Do you think Azure AI Bot Service delivers good value for the price?

Yes

Are you happy with Azure AI Bot Service's feature set?

Yes

Did Azure AI Bot Service live up to sales and marketing promises?

Yes

Did implementation of Azure AI Bot Service go as expected?

Yes

Would you buy Azure AI Bot Service again?

Yes

Zendesk Chat (formerly Zopim)
It runs on cloud and it makes the help desk more efficient. Especially in industries or organizations where customer queries seem to follow a similar pattern. However, if the bot is coded properly and consistently, it can also well work in big organizations where there is diversity in issues that might need attention by customers.

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