Azure Bot Service (Microsoft Bot Framework).. You Assistant 247
October 22, 2025

Azure Bot Service (Microsoft Bot Framework).. You Assistant 247

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Azure Bot Service (Microsoft Bot Framework)

Being in TV Broadcast leader, it helps us in following manners
Audience Engagement
Content Discovery & Personalization as per user need
Social Media & Campaign Automation to boost viewership.

Pros

  • Audience Engagement & Support Chatbots for Viewer Bots can answer FAQs about show timings, cast details, subscription plans Etc.
  • Interactive Experiences: Bots integrated into apps or behind-the-scenes content to boost viewer interaction.
  • Content Discovery & Personalization Bots can guide users to discover new shows or movies based on preferences using natural language queries.
  • Social Media & Campaign Automation Bots can automate responses to fan comments, promote upcoming releases, and manage contests or giveaways across platforms like Twitter, Facebook, and Instagram.

Cons

  • Limited Natural Language Understanding, especially in entertainment contexts where slang, humor
  • Works only with Azure platform only not compatible with other platforms
  • Complex customization as per organization need
  • ROI is relatively good in terms of overall deliverables.
  • Concern about user data privacy, compliance concern.
As this works well in some area; same time having limitations to get the desired output a organization wants from a solution provider.
Better integration, wide language support, advance analytics, speech recognition etc.

Do you think Azure AI Bot Service delivers good value for the price?

Yes

Are you happy with Azure AI Bot Service's feature set?

Yes

Did Azure AI Bot Service live up to sales and marketing promises?

Yes

Did implementation of Azure AI Bot Service go as expected?

Yes

Would you buy Azure AI Bot Service again?

Yes

Audience Engagement & Support Chatbots, Interactive Experiences
Content Discovery & Personalization it works well.
But not impressive when it comes to customization and multi lingual support, where it lack accuracy.

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