Develop Intelligent Bots with Azure AI Bot Service
October 23, 2025
Develop Intelligent Bots with Azure AI Bot Service

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Azure AI Bot Service
We used the Azure AI Bot Service to create a chatbot for MS Teams. We had created a Disaster Recovery (DR) solution, which had Web, IVR, and SMS messaging for initiating a DR. Since MS Teams is widely used across organizations, we planned to use Azure AI Bot Service to create a chatbot for DR.
Pros
- Intelligent Understanding by LUIS and OpenAI
- Natural Chat Experience
- Multiple Channel Support using Same CodeBase
Cons
- Usability Needs Improvement
- Debugging is Difficult
- Steep Learning curve for new developers
- Improved Customer Experience
- Reduced Costs
- Reduced time to Market
Do you think Azure AI Bot Service delivers good value for the price?
Yes
Are you happy with Azure AI Bot Service's feature set?
Yes
Did Azure AI Bot Service live up to sales and marketing promises?
Yes
Did implementation of Azure AI Bot Service go as expected?
Yes
Would you buy Azure AI Bot Service again?
Yes

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