Develop Intelligent Bots with Azure AI Bot Service
October 23, 2025

Develop Intelligent Bots with Azure AI Bot Service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Azure AI Bot Service

We used the Azure AI Bot Service to create a chatbot for MS Teams. We had created a Disaster Recovery (DR) solution, which had Web, IVR, and SMS messaging for initiating a DR. Since MS Teams is widely used across organizations, we planned to use Azure AI Bot Service to create a chatbot for DR.

Pros

  • Intelligent Understanding by LUIS and OpenAI
  • Natural Chat Experience
  • Multiple Channel Support using Same CodeBase

Cons

  • Usability Needs Improvement
  • Debugging is Difficult
  • Steep Learning curve for new developers
  • Improved Customer Experience
  • Reduced Costs
  • Reduced time to Market
Azure AI Bot Service comes with an Integrated Development Environment and Bot Framework SDK that simplifies development. Having a single codebase for multiple channels, such as MS Teams, Facebook, and Slack, makes it easier to target multiple platforms without requiring redevelopment. LUIS and OpenAI can be easily integrated with your Chatbot to provide a seammless chat bot expereince to customers.

Do you think Azure AI Bot Service delivers good value for the price?

Yes

Are you happy with Azure AI Bot Service's feature set?

Yes

Did Azure AI Bot Service live up to sales and marketing promises?

Yes

Did implementation of Azure AI Bot Service go as expected?

Yes

Would you buy Azure AI Bot Service again?

Yes

Azure AI Bot service works well if you need to support multiple channels like MS Teams, Slack, Facebook Messenger, etc., using the same code base. It also provides built-in connectors to LUIS and Azure OpenAI for natural language understanding and intelligence. Scenarios such as a low-cost chatbot without the need for LUIS or AI are the ones where Azure AI bot service might not be most appropriate.

Comments

More Reviews of Azure AI Bot Service