Enables our users to have more natural-feeling conversations with chatbots
March 17, 2022

Enables our users to have more natural-feeling conversations with chatbots

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Speech to Text
  • Text to Speech

Overall Satisfaction with Azure Cognitive Speech Services

We have been using chatbots within our organisation for several years. Our users have been asking whether it is possible to have a simulated 'voice conversation' with a chatbot (i.e., the user speaks into their microphone, which is converted into text and passed to the chatbot, which returns a text response which is synthesised into speech). We have recently been using Azure Cognitive Speech Services to handle speech-to-text and text-to-speech elements of interacting with a chatbot.
  • Accurate speech-to-text
  • Realistic 'voice' when using text-to-speech
  • Customisable 'voices' for text-to-speech
  • Occasionally, words in text-to-speech are not pronounced correctly
  • Sometimes the speech recognition is inaccurate
  • We have many non-native English speakers in our organisation, and the speech recognition occasionally struggles to understand certain words spoken in different accents
  • Accurate speech recognition
  • Realistic synthesized text-to-speech 'voices'
  • Ability to translate speech and text from English to German and vice-versa
  • Live captions during meetings and presentations
  • Positive user response
  • Increased usage of internal enterprise chatbots
  • Improved accessibility and inclusivity for sight-impaired users

Do you think Azure Cognitive Speech Services delivers good value for the price?


Are you happy with Azure Cognitive Speech Services's feature set?


Did Azure Cognitive Speech Services live up to sales and marketing promises?


Did implementation of Azure Cognitive Speech Services go as expected?


Would you buy Azure Cognitive Speech Services again?


Azure Bot Service (Microsoft Bot Framework), Microsoft Teams, Microsoft Azure
It is well suited for scenarios where there is a requirement to integrate speech-to-text and text-to-speech into user interaction, for example, with chatbots used internally at a large enterprise. We have also investigated the use of Azure Cognitive Speech Services for live captions during meetings and presentations and the additional translation of these captions from English into German.