If you can map what your customers want, Yellow Messenger enables organizations to bring in a lot of improvements into their operations team. Some of the specific things we saw a difference in were operations efficiency, volume handled, and cost management.
- Innovation - They excel in creating conversational bots. They can provide meaningful innovations & insights into the products they build for us
- Automation - They can literally automate everything you need to automate
- Customization - Their product & solutions are customizable to tailor one's needs specifically
- Live agent dashboard can be made more robust than it is at the moment, although they are a long way through on this. I can see so many improvements and additions to their solution in last 1 year which has increased my appreciation for their solution.
Yellow Messenger is well suited for any conversational team you have working in your operations team, i.e. customer service, service desk etc.
Support is great. We have a dedicated team helping out with emergencies. However, we also see the Yellow Messenger senior leadership getting involved proactively depending on the complexity of the problem at hand.