Item: BDRSuite
Rating: 6
Author: Verified User

Usability

As outlined in are parts of this review, I have various issues with the way their KB center is structured and how error codes aren't documented or KBs for a specific error provide steps for older versions of the software and aren't applicable to the current version because of a design layout change. "Go here and select Y" where the "here" has been removed and doesn't exist anymore. Or they release a new version without any supporting documentation even though they restructured a lot of the interface and updated the error messages.

Pros and Cons

Backup 10 VMs with the free trial and perform restores
Backup a Baremetal Server and Restore
Email Reports with useful information

Their documentation needs improvement both from a base framework perspective and from a version-to-version perspective.
error messages that aren't helpful or documentation that isn't for the new version.
The uninstallation and reinstallation process should be smoother if you're attempting to do a repair because a version update broke something
When upgrading, sometimes the agent on the target server needs upgrading but doesn't auto-upgrade and so you have to dig through older versions' documentation to find the command to uninstall and then reinstall.
Restoring a Domain Controller causes issues that aren't documented as possibilities. The issues aren't related to the DC, but due to the way, the restore is done which effect DCs specifically.

Return on Investment

Provides peace of mind that you have a backup

Decision Factors

The ability to trial a product for a long period of time allows for real-world use cases to occur where you can see the strengths and weaknesses of the product. Also having a responsive support center to answer technical questions pre and post-use was helpful.

Physical Server Support

We backed up a physical (Baremetal) server for testing.

Other Considerations

We tried CometBackup and Cloudberry (MSP360) Ultimate.

Key Insights

Do you think BDRSuite delivers good value for the price?

Yes

Are you happy with BDRSuite's feature set?

Did BDRSuite live up to sales and marketing promises?

Did implementation of BDRSuite go as expected?

Yes

Would you buy BDRSuite again?

Other Software Used

MSP360 Managed Backup, Barracuda Backup

Likelihood to Recommend

Back up 10 VMs with the free version/trial and perform restores or backup a single physical server such as a domain controller. The ability to trial a product for a long period of time allows for real-world use cases to occur where you can see the strengths and weaknesses of the product.

Versions are released faster than their documentation and you're the beta tester.

Overall Satisfaction with BDRSuite