Versions are released faster than their documentation and you're the beta tester.
March 02, 2023

Versions are released faster than their documentation and you're the beta tester.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with BDRSuite

As outlined in are parts of this review, I have various issues with the way their KB center is structured and how error codes aren't documented or KBs for a specific error provide steps for older versions of the software and aren't applicable to the current version because of a design layout change. "Go here and select Y" where the "here" has been removed and doesn't exist anymore. Or they release a new version without any supporting documentation even though they restructured a lot of the interface and updated the error messages.

Pros

  • Backup 10 VMs with the free trial and perform restores
  • Backup a Baremetal Server and Restore
  • Email Reports with useful information

Cons

  • Their documentation needs improvement both from a base framework perspective and from a version-to-version perspective.
  • error messages that aren't helpful or documentation that isn't for the new version.
  • The uninstallation and reinstallation process should be smoother if you're attempting to do a repair because a version update broke something
  • When upgrading, sometimes the agent on the target server needs upgrading but doesn't auto-upgrade and so you have to dig through older versions' documentation to find the command to uninstall and then reinstall.
  • Restoring a Domain Controller causes issues that aren't documented as possibilities. The issues aren't related to the DC, but due to the way, the restore is done which effect DCs specifically.
  • Provides peace of mind that you have a backup

Do you think BDRShield delivers good value for the price?

Yes

Are you happy with BDRShield's feature set?

No

Did BDRShield live up to sales and marketing promises?

No

Did implementation of BDRShield go as expected?

Yes

Would you buy BDRShield again?

No

Back up 10 VMs with the free version/trial and perform restores or backup a single physical server such as a domain controller. The ability to trial a product for a long period of time allows for real-world use cases to occur where you can see the strengths and weaknesses of the product.

BDRShield Feature Ratings

Data Center Backup
6.4
Universal recovery
7
Incremental backup identification
7
Backup to the cloud
7
Deduplication and file compression
7
Snapshots
7
Flexible deployment
5
Management dashboard
5
Platform support
6
Retention options
7
Encryption
6

Evaluating BDRSuite and Competitors

Comments

  • Bhavani Shanmugam | TrustRadius Reviewer
    Bhavani Shanmugam
    (Vendor Representative) commented 3 years ago
    Thank you for the BDRSuite review. We apologize for any inconvenience you may have experienced with the documentation. We are continuously enriching the content in our user guides and knowledge base to help our users get the most out of our software. We appreciate your feedback and will certainly pass it along to our technical documentation team for their consideration. If you have any further concerns or suggestions, contact us at vembu-support@vembu.com

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