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MSP360 Managed Backup

MSP360 Managed Backup


What is MSP360 Managed Backup?

CloudBerry Backup is a cross-platform cloud backup and disaster recovery solution. It is integrated with major public cloud services and comes with complete backup and disaster recovery capabilities like data compression and military-grade encryption using customer-controlled keys.

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Recent Reviews

We love it.

10 out of 10
March 15, 2022
I'm a small MSP with 30 or so clients. We needed an alternative to Ahsay and eventually found Cloudberry, which is now MSP360. Since …
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What is MSP360 Managed Backup?

CloudBerry Backup is a cross-platform cloud backup and disaster recovery solution. It is integrated with major public cloud services and comes with complete backup and disaster recovery capabilities like data compression and military-grade encryption using customer-controlled keys.

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  • No setup fee
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  • Premium Consulting / Integration Services

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Product Demos

MSP360 Managed Backup 5.2: New Backup Format, GFS, Restore Verification, Deduplication, and more


Office 365 Backup and Google G Suite Backup with MSP360 Managed Backup


What’s New in MSP360 Managed Backup 4.7


Getting Started with Remote Deploy in MSP360 Managed Backup


Backup to Amazon S3 with MSP360 Managed Backup


Office 365 Backup and G Suite Backup: Getting Started with MSP360 Managed Backup

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Product Details

What is MSP360 Managed Backup?

MSP360 Managed Backup is a backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

MSP360 Managed Backup Features

  • Supported: File backup
  • Supported: Image-based backup
  • Supported: Desktop backup
  • Supported: Server backup
  • Supported: Windows backup
  • Supported: macOS backup
  • Supported: Linux backup
  • Supported: VM backup
  • Supported: SQL server backup
  • Supported: Office365 backup
  • Supported: Google Workspace backup
  • Supported: MS Exchange backup
  • Supported: Immutable backups
  • Supported: System restore
  • Supported: Item-level restore
  • Supported: Backup to AWS, Wasabi, B2; local backup
  • Supported: Centralized management
  • Supported: Rebranding

MSP360 Managed Backup Screenshots

Screenshot of Web panelScreenshot of Image-based backup wizardScreenshot of File backup wizardScreenshot of Cloud storages

MSP360 Managed Backup Videos

This video demonstrates how to start the first backup in MSP360 Managed Backup. This video shows how to create a company, assign a user to it, install the solution and create a backup plan.
The new backup format in MSP360 Managed Backup is out – with a number of features to make data protection job faster and easier. This video provides an overview of the main changes.

MSP360 Managed Backup Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesInternational
Supported LanguagesGerman, Dutch, English, Spanish, French, Magyar, Italian, Chinese, Netherlands, Norwegian, Polish, Portuguese, Russian, Turkish, Japanese

Frequently Asked Questions

CloudBerry Backup is a cross-platform cloud backup and disaster recovery solution. It is integrated with major public cloud services and comes with complete backup and disaster recovery capabilities like data compression and military-grade encryption using customer-controlled keys.

Acronis Cyber Protect, Carbonite Endpoint, and Carbonite Safe are common alternatives for MSP360 Managed Backup.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of MSP360 Managed Backup are from Small Businesses (1-50 employees).

MSP360 Managed Backup Customer Size Distribution

Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)10%
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Reviews and Ratings


Attribute Ratings


(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
Donald Mascola | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
MSP360 Backup is used to backup critical customer data on the cloud.
  • Excellent dashboard to view backup status across the enterprise
  • Easy to set up and install
  • Backup agent is not resource intensive on the hardware
  • Dashboard items are sometimes inconsistent
  • Customer service and support
  • Monitoring website can be slow to load and render data
Excellent product for the price if you want a single pane of glass for your enterprise backup solution and want to have the backups reside in the cloud. Scales very well. Pricing is also very competitive.
Score 10 out of 10
Vetted Review
As an MSP, this is the standard backup solution that we use for all of our clients. We solve our client's backup and disaster recovery needs by providing both local and cloud backup solutions. We have used the cloud image to spin up a server in AWS when their system was down, awesome customer feedback. ZenaIT ( works closely wth our clients and their backup / restore needs.
  • Flawless integration with AWS
  • Quick and reliable local restores from a NAS
  • Always being updated and keeping up with current backup trends and standards
  • OUTSTANDING and prompt support when it's needed the most
  • MSP360 continues to update their products all the time and any suggestions are seriously reviewed and if validated it is updated in the next release
MSP360 provides the most flexibility when it comes to backup solutions. there have been no cases where it could not be used for our manages services clients. It has saved our clients many times over the years and we do not use another backup solution for any of our clients. There are a lot of solutions out there but MSP360 is priced right and serves the needs of all of our Managed Services clients.
March 15, 2022

We love it.

Score 10 out of 10
Vetted Review
Verified User
I'm a small MSP with 30 or so clients. We needed an alternative to Ahsay and eventually found Cloudberry, which is now MSP360. Since switching to them, everything has been great. The software just works. Updates always have new and better features. The price is perfect. My only complaint is that the backup software doesn't send an alert if it is uninstalled. After the software is uninstalled, the backup log will register one less backup. That is the only way to tell. This doesn't perfectly fit our compliance model, but it's not grounds to switch products.
  • Data deduplication
  • System images
  • Report when agent is removed/uninstalled
We don't talk about anything customer specific online. This software is good for almost any environment, though.
Score 8 out of 10
Vetted Review
The MSP360 Backup is the go-to tool for Managed Services Providers in the IT world of small and medium-size companies because it is cost-effective, simple to implement, and covers the top customer's needs and wants. Also, it has a very comprehensive list of backup plans and options, making it easy to cover the most common scenarios in our market space.
  • Easy restore
  • Easy to use interface
  • Cost effective
  • Message errors are hard to understand
  • Should add a general interface to manage all accounts, not a specific interface for every account.
  • The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
MSP360 Managed Backup is great for small and medium-sized companies and where there is no need to save/backup different types of databases.
Score 10 out of 10
Vetted Review
Verified User
We use MSP360 Managed Backup to fulfill the needs of our clients when it comes to backups, be it files, exchange, virtual machines, SQL databases, Office365, or Gsuite messages and files, MSP360 got us covered.
  • Backup of Files with muliple version, be it by number or by date
  • Supporting the many different scenarios that our clients can have
  • Backup of information that is already on Office365 or GSuite
  • Real time support, like with a Chat for priority 1 tickets/problems
  • Support for different SQL Databases
  • MSP management for all the data types/ jobs
Best suited for backups of files from Windows Servers, Linux Servers, Virtual Machines, and MS SQL Databases Less appropriate for scenarios where the backup will be from different databases because the data will have to be exported and them the tool can backup the file that results from the export process.
Score 10 out of 10
Vetted Review
We use MSP360 Managed Backup to support our client's data retention needs. From basic file/directory backups to full images, MSP360 covers all areas of our needs for data management and has a very versatile platform that allows us to direct data to any number of locations with the granular flexibility of any number of backup options.
  • Offsite Backup
  • Backup management portal
  • Backup storage locations
  • Branding
  • Strong core infrastructure
  • Improved aesthetics of management portal
I have no hesitation in recommending MSP360 to other MSPs. Their platform is continuing to grow with a tremendous allotment of options, as well as improving the aesthetics of their platform over time, all while allowing MSPs to resell these programs without breaking the bank. I have not seen another vendor continue to roll out features and dedicate their time to supporting the platform at the pace MSP360 does.
February 25, 2022

MSP360 Managed Backup

Score 10 out of 10
Vetted Review
I am a reseller/consultant. I have about a dozen clients on this backup solution, several of which require HIPAA compliance. All of these clients are either brand new businesses and this is their first brush with a backup solution, or we are replacing their current backup solution for one that is more reliable and economical than what they are currently using.
  • Management console
  • Deployment software
  • Communication
  • Each client I setup I have to fumble through the creation of a data bucket with the backend provider (Wasabi in my case). I havent found a clean way to reproduce that. (This may be a function of my lack of education and not a lack of features with the software.)
I am a consultant but not an MSP. I dont have programs or packaged solutions that I sell. MSP360 was very simple to setup and employ as a resellable item.
Score 9 out of 10
Vetted Review
Verified User
We had a client that was using an old unitrends system, but they kept running out of local storage space, and kept having to remove backups just so backups could run. We wanted a good AWS compatible option, and MSP360 was that option. We use this to run backups nightly and run straight into AWS Glacier storage.
  • Super easy interface.
  • Quick setup.
  • Can save to really any cloud storage without issue.
  • The CloudBackup Drive has some issues.
  • Would be nice to have a single interface to manage all my servers.
  • Requires a console on each machine being backed up.
We use this to run nightly backups to AWS Glacier storage. It runs great. Super easy to use. Even licensing is great. If you need to move the install to a new device, you just remove the license from the old and can reuse it on the new. You can do local backups, and cloud backups.
Score 8 out of 10
Vetted Review
Verified User
We use MSP360 Backup to backup virtual machines, image disks, and files from many clients that we have. We use the 3-2-1 backup rule with this software in order to provide secure backup.
  • Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
  • You can limit cloud usage for customers and servers.
  • You can transfer entire servers or virtual machines to cloud.
  • You can backup files, disks, or virtual machines to local and cloud locations.
  • Using the software could be simpler. There are many configuration options in backup plans that can be confusing.
  • Sometimes errors occur in backups of hyper-v VMs that disappear on their own as if the software were problematic.
MSP360 Backup could be used in many scenarios to backup virtual machines, transfer them to Azure or AWS, backup files and folders from computer to cloud, and even backup to local and cloud in the same plan. If you have too many VMs in a server, you will probably have issues with backing up some of them for no apparent reason.
Score 9 out of 10
Vetted Review
Verified User
We use Cloudberry as our primary backup agent for all of our clients and internal systems.
  • Ease of implementation.
  • Nice white label option.
  • Top-notch central management.
  • AWS image restores limitations not set when setting up the storage.
Cloudberry has been the answer to all our questions related to storage and backup solutions.
Score 8 out of 10
Vetted Review
Verified User
My company uses it to back up client files on a daily basis. It helps us restore files when they are deleted. We are able to quickly set up a backup and monitor it as it runs overnight. We are able to protect company files and assist our clients in case they are ever crypto locked or have bad hardware.
  • It's easy to set up.
  • The file restore process is simple.
  • Lots of variety in backup stores.
  • The errors are hard to decipher.
  • I have had to contact CloudBerry multiple times for assistance.
  • Updating the appliance multiple times due to performance issues.
CloudBerry is easy to manage. Emails are very detailed. You can monitor the servers from the main CloudBerry Labs portal. You can see if your client's machine is turned on, when their latest backup occurred, and if they have a license attached to their backup. It's a pretty straightforward process once you get past the learning curve.
Daniel Cauley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use it to interface with Backblaze B2 as a white-labeled product to provide endpoint and server backups to clients that don't have sensitive data and want a good price.
  • Price
  • Imaging
  • File Backups
  • Good to white label your backup solutions
  • Updates
  • Website
  • Setup
I love CloudBerry Backup and the fact that there isn't an OS it doesn't work on. Once you know how to set it up it is hard not to want to use it anywhere you can. Where ever you need to white label a storage solution, CloudBerry Backup can provide it.
November 06, 2018

Cloudberry Backup Rocks!

David Judice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
CloudBerry is a great solution to backup a server or workstation to either the cloud, locally or both. I installed it on two servers a couple of years ago and have had VERY good results with it. I backup those servers both locally to an in-house NAS and to AWS for offsite cloud backups. This software is very easy to configure and use. Love it!
  • Low cost backup solution for servers and workstations that is easy to setup and manager and it works!
  • I love the file level backups with ransomware protection also. Perfect for file servers.
  • None that I have found.
I have found CloudBerry is an excellent solution for file server and workstation backups. Very easy to set up and manage the backup plans. Works well with AWS Cloud storage also, as well as local network or USB attached storage. I LOVE the bandwidth management and the ability to schedule different bandwidth limits for different days and times.
Steve Putnam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We utilize CloudberryLab Managed backup Services to handle the cloud backups for our clients. 100 companies, with a total of 150 Machines/licenses. We utilize MBS to back up our client data and machine images to both Google and Amazon Cloud Storage services as well as to local USB/NAS drives. Having client-side encryption as well as redundant backup locations at a reasonable price point makes Cloudberry MBS the ideal solution for SMB clients such as ours.
  • A wide array of choices for Backend storage - We use Amazon, Google, Backblaze and Wasabi
  • Flexible Retention policies - We keep data/versions locally for one year, at Google for 90 days, and at Amazon for 30 days.
  • Extremely low price point allowing us to charge prices that are competitive with Mozy and provide fully managed backup services
  • Extremely powerful central management console allowing us to monitor, edit, and run backups and restores for all client devices from any computer or mobile device
  • Reporting of summarized historical Backup activity by the client is weaker than it could be. Cloudberry has reached out via their Customer Forum to gather requirements and preferences, indicating that they are aware that it needs additional development
  • The hybrid backup implementation is powerful (Local backup with data sent to Cloud afterward) but lacks the ability to have different retention periods for each destination
For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
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