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MSP360 Backup

Score7.4 out of 10

55 Reviews and Ratings

What is MSP360 Backup?

MSP360 Managed Backup is a backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

Categories & Use Cases

Media

the web panel
image-based backup wizard
the file backup wizard
cloud storages

1 / 4

MSP360 Backup - Big Backup Bang for little Backup Bucks

Pros

  • Excellent dashboard to view backup status across the enterprise
  • Easy to set up and install
  • Backup agent is not resource intensive on the hardware

Cons

  • Dashboard items are sometimes inconsistent
  • Customer service and support
  • Monitoring website can be slow to load and render data

Most Important Features

  • AWS cloud integration
  • Security features
  • Single pane of glass monitoring via the website

Return on Investment

  • Backs up critical business data for a low monthly cost
  • Easily white labeled for resale

Alternatives Considered

AWS Backup

Other Software Used

Twitter Counter, OBS Studio, TeamViewer

MSP360 Managed Backup: The Go-To Tool For MSPs Serving Small Businesses

Use Cases and Deployment Scope

The MSP360 Backup is the go-to tool for Managed Services Providers in the IT world of small and medium-size companies because it is cost-effective, simple to implement, and covers the top customer's needs and wants. Also, it has a very comprehensive list of backup plans and options, making it easy to cover the most common scenarios in our market space.

Pros

  • Easy restore
  • Easy to use interface
  • Cost effective

Cons

  • Message errors are hard to understand
  • Should add a general interface to manage all accounts, not a specific interface for every account.
  • The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.

Most Important Features

  • Price
  • Ease of use
  • Wasabi partnership

Return on Investment

  • Have been able to offer a cost effective backup to two thirds of our customer base
  • Lack of major problems / glitches
  • Low maintenance

Alternatives Considered

Veeam Backup for AWS

Other Software Used

Kaspersky Endpoint Security, TeamViewer, WhatsApp Business

Best Backup solution you can ever use

Use Cases and Deployment Scope

As an MSP, this is the standard backup solution that we use for all of our clients. We solve our client's backup and disaster recovery needs by providing both local and cloud backup solutions. We have used the cloud image to spin up a server in AWS when their system was down, awesome customer feedback. ZenaIT (<a title="Link: http://www.zenait.com" href="http://www.zenait.com">www.zenait.com</a>) works closely wth our clients and their backup / restore needs.

Pros

  • Flawless integration with AWS
  • Quick and reliable local restores from a NAS
  • Always being updated and keeping up with current backup trends and standards
  • OUTSTANDING and prompt support when it's needed the most

Cons

  • MSP360 continues to update their products all the time and any suggestions are seriously reviewed and if validated it is updated in the next release

Most Important Features

  • AWS backup support
  • Both File and Image backups
  • Awesome support team

Return on Investment

  • With all of our clients using MP360, we get quantity discounts on our annual licenses
  • Very cost affective!!!

Alternatives Considered

Veritas NetBackup, Carbonite Endpoint and Microsoft 365 (formerly Office 365)

Other Software Used

Carbonite Endpoint, Veritas Backup Exec

We love it.

Use Cases and Deployment Scope

I'm a small MSP with 30 or so clients. We needed an alternative to Ahsay and eventually found Cloudberry, which is now MSP360. Since switching to them, everything has been great. The software just works. Updates always have new and better features. The price is perfect. My only complaint is that the backup software doesn't send an alert if it is uninstalled. After the software is uninstalled, the backup log will register one less backup. That is the only way to tell. This doesn't perfectly fit our compliance model, but it's not grounds to switch products.

Pros

  • Data deduplication
  • System images
  • MSSQL

Cons

  • Report when agent is removed/uninstalled

Most Important Features

  • Reliability

Return on Investment

  • Positive experience. Easy add to your stack.

MSP360 has been a huge help for our business

Use Cases and Deployment Scope

We use MSP360 Managed Backup to support our client's data retention needs. From basic file/directory backups to full images, MSP360 covers all areas of our needs for data management and has a very versatile platform that allows us to direct data to any number of locations with the granular flexibility of any number of backup options.

Pros

  • Offsite Backup
  • Backup management portal
  • Backup storage locations
  • Branding
  • Strong core infrastructure

Cons

  • Improved aesthetics of management portal

Most Important Features

  • Versatility with data storage locations
  • Strong security of data
  • Excellent support when needed

Return on Investment

  • Very positive with ROI and margins for reselling
  • Have become exclusive to MSP360 as our backup provider

Other Software Used

LogMeIn Pro, Sophos Intercept X, monday.com