MSP360 Backup

Score7.4 out of 10

55 Reviews and Ratings

What is MSP360 Backup?

MSP360 Managed Backup is a backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

Categories & Use Cases

Enterprise Backup

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Donald Mascola View profile

IT Services Manager in Information Technology at Autosoft, Inc. (201-500 employees employees)

Pros

Excellent dashboard to view backup status across the enterprise
Easy to set up and install
Backup agent is not resource intensive on the hardware

Cons

Dashboard items are sometimes inconsistent
Customer service and support
Monitoring website can be slow to load and render data

Most Important Features

AWS cloud integration
Security features
Single pane of glass monitoring via the website

Return on Investment

Backs up critical business data for a low monthly cost
Easily white labeled for resale

Alternatives Considered

AWS Backup

Other Software Used

Twitter Counter, OBS Studio, TeamViewer

Fernando Lisboa

Managing Partner in Corporate at Vertic Tecnologia (1-10 employees employees)

Use Cases and Deployment Scope

The MSP360 Backup is the go-to tool for Managed Services Providers in the IT world of small and medium-size companies because it is cost-effective, simple to implement, and covers the top customer's needs and wants. Also, it has a very comprehensive list of backup plans and options, making it easy to cover the most common scenarios in our market space.

Pros

Easy restore
Easy to use interface
Cost effective

Cons

Message errors are hard to understand
Should add a general interface to manage all accounts, not a specific interface for every account.
The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.

Most Important Features

Price
Ease of use
Wasabi partnership

Return on Investment

Have been able to offer a cost effective backup to two thirds of our customer base
Lack of major problems / glitches
Low maintenance

Alternatives Considered

Veeam Backup for AWS

Other Software Used

Kaspersky Endpoint Security, TeamViewer, WhatsApp Business

Verne McNamara View profile

Director of Technical Services at ZenaIT LLC (11-50 employees employees)

Use Cases and Deployment Scope

As an MSP, this is the standard backup solution that we use for all of our clients. We solve our client's backup and disaster recovery needs by providing both local and cloud backup solutions. We have used the cloud image to spin up a server in AWS when their system was down, awesome customer feedback. ZenaIT (<a title="Link: http://www.zenait.com" href="http://www.zenait.com">www.zenait.com</a>) works closely wth our clients and their backup / restore needs.

Pros

Flawless integration with AWS
Quick and reliable local restores from a NAS
Always being updated and keeping up with current backup trends and standards
OUTSTANDING and prompt support when it's needed the most

Cons

MSP360 continues to update their products all the time and any suggestions are seriously reviewed and if validated it is updated in the next release

Most Important Features

AWS backup support
Both File and Image backups
Awesome support team

Return on Investment

With all of our clients using MP360, we get quantity discounts on our annual licenses
Very cost affective!!!

Alternatives Considered

Veritas NetBackup, Carbonite Endpoint and Microsoft 365 (formerly Office 365)

Other Software Used

Carbonite Endpoint, Veritas Backup Exec

jon hapeman

Owner in Information Technology at All Connected Consulting (1-10 employees employees)

Use Cases and Deployment Scope

I'm a small MSP with 30 or so clients. We needed an alternative to Ahsay and eventually found Cloudberry, which is now MSP360. Since switching to them, everything has been great. The software just works. Updates always have new and better features. The price is perfect. My only complaint is that the backup software doesn't send an alert if it is uninstalled. After the software is uninstalled, the backup log will register one less backup. That is the only way to tell. This doesn't perfectly fit our compliance model, but it's not grounds to switch products.

Pros

Data deduplication
System images
MSSQL

Cons

Report when agent is removed/uninstalled

Most Important Features

Reliability

Return on Investment

Positive experience. Easy add to your stack.

Tom Kennedy

CEO (Chief Executive Officer) in Information Technology at XTK Systems (1-10 employees employees)

Use Cases and Deployment Scope

We use MSP360 Managed Backup to support our client's data retention needs. From basic file/directory backups to full images, MSP360 covers all areas of our needs for data management and has a very versatile platform that allows us to direct data to any number of locations with the granular flexibility of any number of backup options.

Pros

Offsite Backup
Backup management portal
Backup storage locations
Branding
Strong core infrastructure

Cons

Improved aesthetics of management portal

Most Important Features

Versatility with data storage locations
Strong security of data
Excellent support when needed

Return on Investment

Very positive with ROI and margins for reselling
Have become exclusive to MSP360 as our backup provider

Other Software Used

LogMeIn Pro, Sophos Intercept X, monday.com

MSP360 Backup

What is MSP360 Backup?

Categories & Use Cases

Media

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