BetterCloud, a necessary tool for managing Google Workspace where Admin Console is lacking
May 12, 2023

BetterCloud, a necessary tool for managing Google Workspace where Admin Console is lacking

Nathan Yang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BetterCloud

We use BetterCloud for both Google Workspace automation and reporting/auditing specific Google Apps. There are many features missing from Google Workspace that only BetterCloud can do (or using Google API directly) can do. Reinstead of reinventing the wheel and building in-house solutions, it's much cheaper and more efficient to use BetterCloud and their massive databases for Google Workspace. And it doesn't require any Google API coding experience, so a non-dev team can use Domain-Wide Delegation tools.

We use it for many things, including:
  • Assigning delegates
  • Bulk assigning email signatures and forward
  • Automated offboarding of Google accounts
  • Auditing Google Group licenses
  • Auditing Google Drive files and taking ownership of specific files
  • Allows us to quickly audit and assign delegates to email account, something that's completely missing in Google as an administrative function
  • Allows us to automate offboarding of a Google account
  • Allows us to perform bulk actions, like assigning email signatures and forwarding to hundreds of accounts at a time
  • Allows us to audit Google Drive files. Orphaned files are very common in Google Workspace, and BetterCloud allows us to find them and take ownership of them.
  • BetterCloud's application suite is split between the older g.bettercloud and the newer app.bettercloud. Most of the more useful tools are still on g.bettercloud. They need to combine these 2 tools better
  • You're only allowed to do a complete sync your Google Workspace data once a day on g.bettercloud. I would like the ability to sync certain parts of the Workspace on demand (e.g. syncing just the Google Groups, which shouldn't take long)
  • Managing Delegate
  • Offboarding automation
  • Drive auditing and taking over ownership of Drive files
  • Positive impact. It's expensive, but it's worth it. More like: we have no better alternative since Google Admin Console is missing so many features.

Do you think BetterCloud delivers good value for the price?

Not sure

Are you happy with BetterCloud's feature set?

Yes

Did BetterCloud live up to sales and marketing promises?

Yes

Did implementation of BetterCloud go as expected?

Yes

Would you buy BetterCloud again?

Yes

Google Workspace Admin Console is pretty lacking in many sections, especially without Bulk update tools for Groups and Email. There are many scenarios where you need a dev team to code scripts to perform updates on users using Domain-Wide Delegation permissions. There is no other option.

BetterCloud is a tool that does that for you with a GUI dashboard, and that's where it excels. It allows a Service Desk team with no coding experience to manage all the parts that Admin Console is missing, like delegates and Drive auditing.