BetterCloud

BetterCloud Reviews

Do you work for this company? Learn how we help vendors

Reviews
(1-10 of 10)

Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently, BetterCloud is being used by our IT teams to automate onboarding and offboarding procedures and to kick off other one-off automation that makes things easier for the team. Using the built-in integrations for Slack, Salesforce, Google Workspace, Zoom, DUO, Offce 365, our IT team is able to seamlessly onboard classes of 30+ new hires. Using those same integrations, they are able to securely offboard terminated employees and send notifications to all relevant stakeholders that the process has been completed.
It is also being utilized by our security team to implement DLP security policies in place for Drive, Slack, Microsoft Office, and to set up alerting around a particular security events.
  • Automation of your most tedious onboarding and offboarding tasks
  • Finer controls over bulk updating and user management in Google Workspace
  • Control and visibility over document sharing in many popular apps
  • Granual automation for Salesforce user profiles, roles and permission sets
  • Exploring and finding workflows is not always easy, search tool could use some work
  • DLP controls for Google are on a different website than the main app
  • Reporting when automations fail can be improved.
Despite the cons, I would still recommend BetterCloud 100%. Overall the tool is easy to use, has saved us SO much time, and they continue to improve their product and constantly adds new and really useful features. Their support team is excellent, and their knowledge base is extremely useful. My experience with customer management has always been excellent, and their team always goes above and beyond to help us find solutions to our needs. While using BetterCloud involves putting in a lot of work upfront, the results are completely worth it, and the time saved for your team is priceless. If you are using Google Workspace as your primary, I would recommend using BetterCloud with it without question.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used in the IT department across the whole organization. IT can be the administrator for google apps. . It can manage other cloud apps too, which we're currently trying to incorporate into Avamere’s systems which will be nice. It make group policies much more efficient as well for the amount of employees Avamere has it really helps
  • Off boarding save a lot of time
  • Improves ability to monitor users and security issues
  • Good user workflow tools
  • Customer service isn’t always the most responsive
  • System has crashed twice within the last 6 months on us for more than an hour
  • Keep the quick tools coming-I don’t want to see those go but I would love more
Bettercloud is well suited for any google application and can make most processes IT or administration has to do cut the time in half and then half again. It’s a wonderful product and I am happy that it is being used. The time it saves the company overall is very impressive.
Customer service is average. For such a solid system you would think they would be more eager to help. Since it is a product most for IT I’m sure there are IT customer service reps that understand the frustration of not getting things done or being tended to in a quick manner
Mikel Seidl | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use betterCloud for Contact and Group Management of our GSuite Platform. Some of the built in directory functions of GSuite Enterprise were harder to work with and provided stripped functionality. BetterCloud solves this quite well.
  • Contact management.
  • Directory management.
  • Cumbersome interface for some admin functions.
  • More reporting options.
BetterCloud is a great option for managing a mid to large size GSuite for Enterprise Domain. It makes user and directory management easier as well as offering more options for policies and restrictions. Small organizations will likely not see the benefit vs the cost over just using the tools baked into Google.
BetterCloud support is easy to engage. They always have responded within a few hours and can typically solve any issue or answer any question within the first email or two. They have been a great partner for us in managing our GSuite Domain and making the admin functions much easier for a small IT Team.
Tristan Dobbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
BetterCloud is many things to our organisation. It started as a G Suite management tool that allowed us to perform bulk actions and easily carry out complicated management tasks. Then, it added data protection features like content scanning and automated reporting. Then, it became a SaaS management platform that allowed us to connect other systems to G Suite and automate management tasks based on key triggers.
  • Automated and bulk administration tools allow admins to spend less time managing based on signals and more time working on important new things.
  • Drive reporting allows for content-based scanning of G Suite Google Drive to empower admins.
  • SaaS automation not only allows admins to build workflows and carry out actions in multiple pre-connected systems, but also allows admins to connect systems via API. It's very extensible.
  • The interface can be quite cluttered depending on what you want to do. There are a lot of tools.
  • Documentation can be improved. The written documentation for workflows and API are a little tough to follow.
BetterCoud is excellent at creating automated workflows for common and complicated administrative tasks. Mail delegation, bulk group edits, contact sharing, mobile syncing, app black and white listing, and other things are excellent applications of BetterCloud.

In the case where pro-active data is needed to automatically prevent issues, BetterCcloud isn't as appropriate. It would seem that BetterCloud crosses over much with G Suite, but there are still functions better left to the Google tools.
Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.
Rose Layton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our IT department uses BetterCloud to manage G Suite administration and security better than is possible using the G Suite Admin console. We also have integrated other apps using their “connectors” and most recently have used their Platform API to connect additional SaaS applications. Our everyday use case is for onboarding, offboarding, and real-time alerts. Bettercloud saves anywhere from 5-35 hours of labor per month using workflows and also enables us to “level-up in our work to secure a fully SaaS infrastructure.
  • Customer service: from answering questions about how it works to supporting when things go wrong, and more, the Bettercloud team is among the best vendors in this area.
  • Forward-thinking: new services, new actions, new capability. Bettercloud thinks ahead and doesn’t hesitate to anticipate the needs of businesses today and tomorrow
  • Comprehensive: from simple admin tasks to granular roles and privileges, to deep data scanning, Bettercloud does pretty much everything you’ve thought of and only a few things you haven’t.
  • Pricing: Bettercloud is often positioned in the market against SIEM, CASBs, and other enterprise software. Pricing has recently started to reflect that, which means it’s practically inaccessible at list price for organizations who need it most - schools, nonprofits, etc.
  • Useability: as a service with so much depth, it can take weeks to get an organization fully configured, and similar amounts of time for new employees to get familiar with it.
Well suited for organizations with a deep SaaS structure, those who are looking to automate menial admin tasks and those looking for more capability and visibility into their environment. Personally, I feel it’s better suited to managing G Suite than Microsoft, but that’s because that’s my environment. I would say it’s also good for complicated environments, like multiple instances of applications or lesser known apps that have APIs capabilities but limited integrations. Not good for organizations that don’t have the time or ability to negotiate pricing or those with high levels of bureaucracy and not a lot of already set policies—decisions will have to be made and not being able to make them during implementation will slow things down considerably.
Jon Shurtliff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
BetterCloud is used in our IT organization to manage our G-Suite application. At first, I was skeptical about paying for a product instead of just using the Google Admin Panel that is free, but we've found BetterCloud to be so valuable that, although I have looked into saving money, we've always recognized that BetterCloud is well worth the investment!
  • BetterCloud allows delegation management, where Google Admin does not.
  • The ability to centrally manage signatures is awesome.
  • Amazingly, BetterCloud is so much easier to use than the native Google Admin.
  • Loading the app is at times a bit slow.
  • When adding delegates it seems there are redundant steps. You click add, then you have to submit and save... this could be done with one motion.
If you administer a G-Suite environment and need to use delegation, it is a must! Also, managing signatures centrally is very convenient. However, if your G-suite environment is small or very simple, it may not be worth the investment to look into a better cloud, as you may be able to use the Google Admin.
Jamie Dear | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization uses BetterCloud to manage our Google domain. We use it across the entire organization to manage user account provisioning, email signature creation, application administration, directory management, and dynamic reporting. BetterCloud provides an easy to use interface that allows me to me to be much more efficient with my time. It helps provide automation for the simple, routine tasks.
  • BetterCloud makes it incredibly easy to provision a number of users at the same time. Their Google Sheet integration means that you can import a list of users and have their accounts created immediately.
  • BetterCloud provides a very good email signature creation and management tools with the ability to deploy and manage different signatures for different departments.
  • BetterCloud provides a wide variety of canned reports, but also allows users to create reports with easy drag-and-drop functionality.
  • Since BetterCloud is hosted on the Google Apps engine, I have occasionally had problems with it. Due to the fact that our network load-balances across two internet links, if the connection changes dynamically I will usually have to log out and back in.
BetterCloud is well suited to IT departments that are growing rapidly and/or understaffed. They can increase the effectiveness and reach of a single admin, while providing a wide array of functionality to accomplish a wide range of goals. It is well suited for those who want to purchase a single tool that can perform many common actions and provide more control than Google Apps itself.
Score 5 out of 10
Vetted Review
Verified User
Review Source
The entire organization is able to use the software, but only a few of us hold administrative functions. While there on many tools associated with BetterCloud, we mostly use the software to complement the features offered on Gmail. This includes email signatures and graphics, vacation away messages and settings, etc. While the software does make these tedious tasks easier, it's all not that necessary as the email suite itself is fully capable of handling these actions.
  • Easy to use - even for those with limited computer proficiency
  • Complements email client very well - mimics all the existing features of the suite
  • Useful for multitasking. One admin can set up, change, or fix all user account settings universally
  • Simply needs more functions. While it does complement well, it cannot stand on its own. Needs more useful features
  • The software is clunky, and often lags and or fails
  • Too generic. There need to be more options and more choices to make your email signature stand out
As mentioned before, it's well suited if you need to change or edit multiple users at once. As an administrator, BetterCloud offers the ability to scan other users information to create universal signatures and graphics across your entire team. This saves a ton of time compared to going through each user individually.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BetterCloud is being used in our IT department. We use it to manage calendars, emails, etc that users cannot get into due to employees retiring or leaving their positions.
  • BetterCloud does a really great audit with groups for any that are "open join". This way we can manage them and make sure the settings are appropriate for that group.
  • App violations are huge right now due to the use of Chromebooks in our district for our students. BetterCloud sends us a list of unresolved apps so that we can manage them.
  • Email delegations are a breeze with BetterCloud. There is no wait for approval from the user.
  • Apps and extensions are a bit confusing in BetterCloud. Sometimes I try to block them and there is more than one of the same name.
  • I wish that we could add device management for Chromebooks on the program.
BetterCloud is well suited when there are hundreds of users on a network that are not very tech savvy. BetterCloud helps us facilitate the permissions on items that we would otherwise be blocked from. I do not feel that BetterCloud is appropriate for a small business due to the cost and what you can accomplish.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our corporate business technology group uses BetterCloud to manage our Google apps for our business domain. We have varying permission levels within the tool and that really allows us to be granular with proper rights distribution. It is a far simpler tool that the Google Admin Panel. The entire organization has access to make location and signature changes for themselves which frees up our technicians to do real work.
  • BetterCloud is simply the best UI for managing your Google Apps Cloud.
  • The flexibility to perform bulk actions or choose to use the BetterCloud wizards makes it simple for even my lesser experienced technicians to effectively perform assigned tasks.
  • We really enjoy the alerting and suggestions that we receive via the homepage.
  • Consumed licenses can sometimes take a long time to reflect accurately.
  • I would like to be able to make my own account creation workflow templates to avoid having to answer each section.
If you have a Google Apps domain to administer then BetterCloud is your best friend. It allows you to create varying levels of administrative access to ensure that your staff has only what is appropriate. This is far superior to the native Google Admin Panel. I cannot recommend this product enough.

BetterCloud Scorecard Summary

What is BetterCloud?

BetterCloud is a SaaS Management Platform (SMP) that enables IT professionals to discover, manage, and secure their cloud applications. With BetterCloud, users can:
  • Uncover Security Threats & Increase Controls – Proactively mitigate security risks through automated granular policy enforcement, monitoring, and remediation with configurable alerts, keyword search, and content scanning
  • Increase Visibility & Make Data-Driven Decisions – Gain an understanding of the SaaS apps (both sanctioned and unsanctioned), users, and files in your IT environment to make informed business decisions, like how to optimize software spend or beset allocate user licenses, with reports and dashboards
  • Save Time & Automate Repetitive Tasks – Streamline manual work and user lifecycle management with customizable workflows, 35 new workflow templates, bulk actions, 288 new actions

BetterCloud Features

  • Supported: Advanced Alerting
  • Supported: Automation Workflows
  • Supported: Role-Based Privileges
  • Supported: Action Engine
  • Supported: App Discovery
  • Supported: User Lifecycle Management
  • Supported: File Security
  • Supported: Least Privilege Access

BetterCloud Screenshots

BetterCloud DashboardThe Integration CenterRole-Based PrivilegeContent Scanning AlertUser 360 ViewOffboarding Workflow

BetterCloud Videos

BetterCloud is the leading SaaS Management Platform (SMP) that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward-thinking organizations like Zoom, Walmart, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.
BetterCloud's Chief Strategy Officer talks with Bill Martorelli, Principal Analyst with Forrester Research, about SaaS operations, the cloud center of excellence, and the future of enterprise IT.
BetterCloud demo with enterprise solutions nerd, Chris Walker

BetterCloud Downloadables

BetterCloud Integrations

BetterCloud Competitors

BetterCloud Pricing

BetterCloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

What is BetterCloud's best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses BetterCloud?

The most common users of BetterCloud are from Mid-size Companies and the Computer Software industry.