BetterCloud Reviews

12 Ratings
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Score 8.8 out of 101

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Reviews (1-7 of 7)

Rose Layton profile photo
Score 8 out of 10
Vetted Review
Verified User
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Our IT department uses BetterCloud to manage G Suite administration and security better than is possible using the G Suite Admin console. We also have integrated other apps using their “connectors” and most recently have used their Platform API to connect additional SaaS applications. Our everyday use case is for onboarding, offboarding, and real-time alerts. Bettercloud saves anywhere from 5-35 hours of labor per month using workflows and also enables us to “level-up in our work to secure a fully SaaS infrastructure.
  • Customer service: from answering questions about how it works to supporting when things go wrong, and more, the Bettercloud team is among the best vendors in this area.
  • Forward-thinking: new services, new actions, new capability. Bettercloud thinks ahead and doesn’t hesitate to anticipate the needs of businesses today and tomorrow
  • Comprehensive: from simple admin tasks to granular roles and privileges, to deep data scanning, Bettercloud does pretty much everything you’ve thought of and only a few things you haven’t.
  • Pricing: Bettercloud is often positioned in the market against SIEM, CASBs, and other enterprise software. Pricing has recently started to reflect that, which means it’s practically inaccessible at list price for organizations who need it most - schools, nonprofits, etc.
  • Useability: as a service with so much depth, it can take weeks to get an organization fully configured, and similar amounts of time for new employees to get familiar with it.
Well suited for organizations with a deep SaaS structure, those who are looking to automate menial admin tasks and those looking for more capability and visibility into their environment. Personally, I feel it’s better suited to managing G Suite than Microsoft, but that’s because that’s my environment. I would say it’s also good for complicated environments, like multiple instances of applications or lesser known apps that have APIs capabilities but limited integrations. Not good for organizations that don’t have the time or ability to negotiate pricing or those with high levels of bureaucracy and not a lot of already set policies—decisions will have to be made and not being able to make them during implementation will slow things down considerably.
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Tristan Dobbs profile photo
Score 10 out of 10
Vetted Review
Reseller
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BetterCloud is many things to our organisation. It started as a G Suite management tool that allowed us to perform bulk actions and easily carry out complicated management tasks. Then, it added data protection features like content scanning and automated reporting. Then, it became a SaaS management platform that allowed us to connect other systems to G Suite and automate management tasks based on key triggers.
  • Automated and bulk administration tools allow admins to spend less time managing based on signals and more time working on important new things.
  • Drive reporting allows for content-based scanning of G Suite Google Drive to empower admins.
  • SaaS automation not only allows admins to build workflows and carry out actions in multiple pre-connected systems, but also allows admins to connect systems via API. It's very extensible.
  • The interface can be quite cluttered depending on what you want to do. There are a lot of tools.
  • Documentation can be improved. The written documentation for workflows and API are a little tough to follow.
BetterCoud is excellent at creating automated workflows for common and complicated administrative tasks. Mail delegation, bulk group edits, contact sharing, mobile syncing, app black and white listing, and other things are excellent applications of BetterCloud.

In the case where pro-active data is needed to automatically prevent issues, BetterCcloud isn't as appropriate. It would seem that BetterCloud crosses over much with G Suite, but there are still functions better left to the Google tools.
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Jon Shurtliff profile photo
Score 10 out of 10
Vetted Review
Verified User
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BetterCloud is used in our IT organization to manage our G-Suite application. At first, I was skeptical about paying for a product instead of just using the Google Admin Panel that is free, but we've found BetterCloud to be so valuable that, although I have looked into saving money, we've always recognized that BetterCloud is well worth the investment!
  • BetterCloud allows delegation management, where Google Admin does not.
  • The ability to centrally manage signatures is awesome.
  • Amazingly, BetterCloud is so much easier to use than the native Google Admin.
  • Loading the app is at times a bit slow.
  • When adding delegates it seems there are redundant steps. You click add, then you have to submit and save... this could be done with one motion.
If you administer a G-Suite environment and need to use delegation, it is a must! Also, managing signatures centrally is very convenient. However, if your G-suite environment is small or very simple, it may not be worth the investment to look into a better cloud, as you may be able to use the Google Admin.
Read Jon Shurtliff's full review
No photo available
Score 5 out of 10
Vetted Review
Verified User
Review Source
The entire organization is able to use the software, but only a few of us hold administrative functions. While there on many tools associated with BetterCloud, we mostly use the software to complement the features offered on Gmail. This includes email signatures and graphics, vacation away messages and settings, etc. While the software does make these tedious tasks easier, it's all not that necessary as the email suite itself is fully capable of handling these actions.
  • Easy to use - even for those with limited computer proficiency
  • Complements email client very well - mimics all the existing features of the suite
  • Useful for multitasking. One admin can set up, change, or fix all user account settings universally
  • Simply needs more functions. While it does complement well, it cannot stand on its own. Needs more useful features
  • The software is clunky, and often lags and or fails
  • Too generic. There need to be more options and more choices to make your email signature stand out
As mentioned before, it's well suited if you need to change or edit multiple users at once. As an administrator, BetterCloud offers the ability to scan other users information to create universal signatures and graphics across your entire team. This saves a ton of time compared to going through each user individually.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
BetterCloud is being used in our IT department. We use it to manage calendars, emails, etc that users cannot get into due to employees retiring or leaving their positions.
  • BetterCloud does a really great audit with groups for any that are "open join". This way we can manage them and make sure the settings are appropriate for that group.
  • App violations are huge right now due to the use of Chromebooks in our district for our students. BetterCloud sends us a list of unresolved apps so that we can manage them.
  • Email delegations are a breeze with BetterCloud. There is no wait for approval from the user.
  • Apps and extensions are a bit confusing in BetterCloud. Sometimes I try to block them and there is more than one of the same name.
  • I wish that we could add device management for Chromebooks on the program.
BetterCloud is well suited when there are hundreds of users on a network that are not very tech savvy. BetterCloud helps us facilitate the permissions on items that we would otherwise be blocked from. I do not feel that BetterCloud is appropriate for a small business due to the cost and what you can accomplish.
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Jamie Dear profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization uses BetterCloud to manage our Google domain. We use it across the entire organization to manage user account provisioning, email signature creation, application administration, directory management, and dynamic reporting. BetterCloud provides an easy to use interface that allows me to me to be much more efficient with my time. It helps provide automation for the simple, routine tasks.
  • BetterCloud makes it incredibly easy to provision a number of users at the same time. Their Google Sheet integration means that you can import a list of users and have their accounts created immediately.
  • BetterCloud provides a very good email signature creation and management tools with the ability to deploy and manage different signatures for different departments.
  • BetterCloud provides a wide variety of canned reports, but also allows users to create reports with easy drag-and-drop functionality.
  • Since BetterCloud is hosted on the Google Apps engine, I have occasionally had problems with it. Due to the fact that our network load-balances across two internet links, if the connection changes dynamically I will usually have to log out and back in.
BetterCloud is well suited to IT departments that are growing rapidly and/or understaffed. They can increase the effectiveness and reach of a single admin, while providing a wide array of functionality to accomplish a wide range of goals. It is well suited for those who want to purchase a single tool that can perform many common actions and provide more control than Google Apps itself.
Read Jamie Dear's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our corporate business technology group uses BetterCloud to manage our Google apps for our business domain. We have varying permission levels within the tool and that really allows us to be granular with proper rights distribution. It is a far simpler tool that the Google Admin Panel. The entire organization has access to make location and signature changes for themselves which frees up our technicians to do real work.
  • BetterCloud is simply the best UI for managing your Google Apps Cloud.
  • The flexibility to perform bulk actions or choose to use the BetterCloud wizards makes it simple for even my lesser experienced technicians to effectively perform assigned tasks.
  • We really enjoy the alerting and suggestions that we receive via the homepage.
  • Consumed licenses can sometimes take a long time to reflect accurately.
  • I would like to be able to make my own account creation workflow templates to avoid having to answer each section.
If you have a Google Apps domain to administer then BetterCloud is your best friend. It allows you to create varying levels of administrative access to ensure that your staff has only what is appropriate. This is far superior to the native Google Admin Panel. I cannot recommend this product enough.
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Feature Scorecard Summary

Cloud Management Security (2)
8.5
Automation and Orchestration (2)
10.0
Cost Management (2)
6.0
Cloud Management Performance Monitoring (1)
8
Governance and Compliance (2)
8.0
Resource Management (1)
9
Systems Integration (2)
8.5

About BetterCloud

BetterCloud is a SaaS Application Management and Security Platform that is designed to enable IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. The vendor says thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications.

BetterCloud Features

Has featureAdvanced Alerting
Has featureAutomation Workflows
Has featureRole-Based Privileges
Has featureAction Engine

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BetterCloud Integrations

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Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
BetterCloud One$3per user/month
BetterCloud Core$6per user/month
BetterCloud Enterprise$10per user/month

Users are all employees within your organization that use the connected SaaS applications. Prices shown are billed annually. Minimum pricing applies.

BetterCloud Support Options

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BetterCloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No