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Hard to steer, but once on autopilot, then its great
July 15, 2014

Hard to steer, but once on autopilot, then its great

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We needed a strong CPQ engine to do our quoting processes. After reviewing most of the ones that were out there, nothing compared to Big Machines. It was initially implemented as a stand alone platform then integrated with Salesforce.
  • Strong Configure Price Quote(CPQ) engine
  • Flexible enough to handle any business processes you may have
  • Integrates seemlessly with Salesforce to make it a much better experience with the sales users
  • Can be used as a shopping cart engine as well
  • Too complex at times
  • Some API calls don't seem to work the same way as the UI calls
  • The document engine is pretty slow
  • Sometimes you need to do a lot of coding to acheive a small functionality
  • Approval process is not mobile friendly
  • Easier for customers to review and approve quotes with the reps which resulted into faster conversion of orders
  • Seamless integration with Salesforce so the reps don't have to jump through multiple screens
  • Simple for users to understand and use
It's great for small businesses that do not go through a lot of customization often or for big companies that have inhouse expertise to handle the changes that would need to be made. Once it's implemented it is kind of hard to modify unless you have a professional service agreement with them to handle the change requirements.

Using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We have a lot of customization done to the BM instance and trying to make those same changes to another system is a lot of work and too complex to indulge in. Plus it does what we need it to do and have learned to work around the kinks and issues that it has. No third party system gives you everything you need. There is always some give and take.