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Birdeye: The Good, The Bad, and The Ugly
January 23, 2024

Birdeye: The Good, The Bad, and The Ugly

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller

Overall Satisfaction with Birdeye

We white label Birdeye's Review Management platform to clients in Home Service industries like roofing, plumbing, HVAC, fencing, etc. We use their platform with 4 current clients, and we have fluctuated between 4 - 14 clients on the account at any given time. We have been using Birdeye since 2019. Our clients log into their client profiles, and we help guide them or perform review management services on their behalf.
  • Innovative Company with a Whole Suite of Solutions
  • Easy to White Label
  • Integrations with CRM Tools to Automate Review Requests
  • Positive Reviews Don't Always Post to Google Business Profile
  • Support is Sometimes Limited in Helping Solve Issues
  • Dashboard for White Label Partner Program Could Use Improvement
  • We have 4 clients out of a minimum of 12 minimum seats, so we are currently breaking even from an ROI perspective
  • Our Birdeye Rep is highly motivated to help us make more sales, overcome objections, etc., so that is a positive

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

No

Birdeye is great if you are looking for a platform that can provide an all-in-one solution for review management, social posting, maintaining your online reputation, and a few other programs. I think Birdeye could use improvement on making sure reviews that are generated show up on the Google Business Profile every time, and support could help better solve issues like this when they come up. You may get a revolving door of Birdeye Support → Google Support → Birdeye Support... In my experience, both support teams will claim it's the other one while neither solves your problem or gives you anything beyond "we'll look into it."