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Birdeye exceeded our firms expectations
January 11, 2024

Birdeye exceeded our firms expectations

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We joined Birdeye as a strategic partner 12 months ago. We work on a lot of review removal requests so this paired up well with that service offering. We use Birdeye for all of our review management clients, for organic outreach and responses, as well as for directory listing updates and client surveys.
  • intergrates with Google
  • provides great customer support
  • flexible to how we use the tool
  • a few APIs listed on their site integration list still require a manual work around for certain sites and CRMS
  • we have seen a 120% ROI so far
All of these are very similar from a tech stack and API integration standpoint. The dashboard with Birdeye is by far the most transparent, and easy to navigate. There are not a lot of upsells baked into it either. The customer service is also very responsive when we hit a roadblock.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

since we are a reseller, the number of people I would get this granular with is pretty limited since I would just highlight wat they can do with our firm. That said, I would highly recommend them to anyone who is considering them versus one of the other technology providers in the same space. I have used other tools in the space prior and while the technology is pretty much the same everywhere, Birdeye's customer support is the very best