TrustRadius
Long time Birst Customer - Still Happy!
https://www.trustradius.com/business-intelligence-biBirstUnspecified6.8182101
Jean Jennings profile photo
Updated May 24, 2016

Long time Birst Customer - Still Happy!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Birst

We use Birst as a sales support tool, applying ad hoc predictive modeling to identify cross sell/up sell opportunities. We also use it as a reporting and analytics tool for sales metrics. Both applications have met with great success. Currently, Birst is in use by one department.
  • We have data in so many disparate places/sources. Birst allowed us to aggregate all the data together fairly easily so output was unified, consistent and accurate.
  • The development tools in Birst allow us to easily adjust, change and create new reports and dashboards quickly. Sales is an 'in the moment' business - we need in the moment data and we get that with Birst.
  • Their customer support is top tier. We've been a client for a very long time and still get the same attention and support that we did when they were a much smaller company. And really - no matter the value of product, if you don't have good support from the company, it's about worthless.
  • The new upgrade process is a bit clunky and takes a considerable amount of time.
  • They've apparently stopped supporting the use of fixed width delimited flat files. That may be a bit of a problem for us in the future - still trying to work through it with them.
Much more complicated, harder to use and implement. Security within tool very restrictive compared to Birst.
We use many data sources and it connects quickly and easily. Data aggregation is excellent and intuitive. We've had no problems at all with the ability to handle complex data or analyze it.
Access control is really good. We have a broad range of users and the ability to share relevant data to specific audiences is critical. We use the report scheduler extensively and produce several reports that have a large audience. The ease of that process is really good.
  • Price keeps going up - always a concern.
  • More tools on the market similar to Birst
  • We've seen a marked increase in sales as a result of the ad hoc modeling function. Our salespeople love it.
If you have users that are *not* technical, Birst is perfect for them. It can be designed as simply as it needs to be and yet still provide maximum value. It's the perfect tool for sales people that don't want to be IT people - they just want to get to the information they need quickly. Visuals are also great for the sales audience.

Birst Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
10
Report Formatting Templates
10
Drill-down analysis
10
Formatting capabilities
10
Integration with R or other statistical packages
10
Report sharing and collaboration
10
Publish to PDF
10
Report Delivery Scheduling
10
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
10
Predictive Analytics
10
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Responsive Design for Web Access
10
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated

Birst Support

Support

10
Extremely responsive, one call solutions!