Our organisation is using Birst to offer Analytics services to clients. It is used by the Analytics department, and is offered either as embedded as part of a larger software offering, or as a standalone solution
Better documentation of features and user guides - it can be hard to find or understand how to use a feature
Better feature request system - currently feature requests are sources from the community forums based on votes - multiple requests for the same issue may not individually receive enough votes to get implemented
More options of chart types - currently limited in what we are able to provide as the best chart types for the data are not available.