Multi-tenant review
March 16, 2018

Multi-tenant review

Lee Ann Benson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birst

Birst is being used by Acxiom as a multi-tenant reporting system for Acxiom clients to review business and operational data from several databases and database types.

Pros

  • Deployment for multi-tenant environments is much easier than others I have used.
  • I like how easy it is to set up many dashboards and views that look standard and professional without a lot of formatting.
  • The query speed is very good for large amounts of data if there are adequate aggregates set up.

Cons

  • Documentation of the product in the help files is outdated and incomplete in many cases. Several features are only documented in the community because enough people have asked questions about a topic. The search functionality in both help and community is really bad.
  • Support tickets take way too long to answer and the answers are often inadequate. I have never worked with a company that has so few people on the support team or that took so long to respond. This is my biggest complaint and one that may result in switching products if it is not addressed.
  • User administration is scattered into many different places and bulk updates are only available for creating users. There should be bulk updates for adding users to spaces and to groups (possibly do all 3 things in one command?)
  • The Data Flow and Manage Local Sources code can't be used simultaneously and there is no documentation as to why. When a use case comes up where you need to switch from one to another it causes big issues.
Birst is well suited for multi-tenant, multi-database systems where data integration is important. It is also great for business users that don't have reporting development skills.

Infor Birst Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
8.0
Pixel Perfect reports
6
Customizable dashboards
9
Report Formatting Templates
9
6.0
Drill-down analysis
6
Formatting capabilities
6
Integration with R or other statistical packages
6
Report sharing and collaboration
6
6.7
Publish to Web
8
Publish to PDF
6
Report Delivery Scheduling
6
5.3
Pre-built visualization formats (heatmaps, scatter plots etc.)
6
Location Analytics / Geographic Visualization
6
Predictive Analytics
4
9.0
Multi-User Support (named login)
9
Role-Based Security Model
9
Multiple Access Permission Levels (Create, Read, Delete)
9
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Application Program Interfaces (APIs) / Embedding ()
Not Rated

Birst Support

8 out of 10 times I find the answer to a problem before the support team does. Many times I get the wrong answer from them. I don't find that they evaluate problems well before they start working on them. Many times they work from screen prints and logs without ever speaking to me to find out what is going on.
ProsCons
Kept well informed
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - Almost never. I have submitted many bugs and usually have to find my own workaround.
I can't think of any time this happened.

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