Blackbaud CRM - Ready To Use Right Out Of The Box
March 04, 2016

Blackbaud CRM - Ready To Use Right Out Of The Box

Laurence Sarner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud CRM

I was implementing and training Blackbaud users at a non-profit client of mine. It was used as a donation and fundraising tracking system for a community college foundation. The system was very powerful, especially against the background of the client's former software infrastructure which consisted of an Access database combined with QuickBooks.
  • Very flexible configuration options.
  • Excellent reporting options.
  • Tight accounting system integration.
  • Learning curve steeper than other competing products.
  • More expensive alternative to other systems.
  • Social media functionality not there yet.
  • Employee efficiency/productivity
  • Less possibility of errors
  • Better understanding of data due to reporting features
With Blackbaud you are getting an industry specific solution. Other products can be molded and adapted to fit into a non-profit environment. However, the Blackbaud platform is made for this environment right out of the box. You are paying more than some of these other competing products, but your organization will be spending a lot more time trying to adapt it and integrate with other systems.
With Blackbaud you are basically talking about a system meant for a larger organization in terms of functionality and price. So, for example, a smaller non-profit would find the many features to be overkill. The Blackbaud platform is so flexible that it can really be molded to fit the needs of many types of non-profit organizations.