A great all-in-one-place solution for K-12 schools!
March 20, 2019

A great all-in-one-place solution for K-12 schools!

Carolyn Stevens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

We are a PK-12 independent school. We currently use Blackbaud education management solution as our LMS, and we will be migrating to use it for our SIS. Our whole school uses it. We love it because it has everything our users need to do in one place: assignments, directory, calendar, athletics, etc.

Pros

  • We love the Resources area -- it's a great hub for information that can be tailored by role and level. It is a bold, graphic, visual way to provide information to our users.
  • We love that Athletics is not separated out of the solution. Athletic participation, especially for older students, is an important part of their overall responsibilities. It is really nice to have all commitments at a glance for students and parents corralled in one place.
  • We also love the schedule views that having a rotation set up provides -- parent, student, teaching faculty can see their schedules in their My Day or Schedule tabs. Find Me Now shows their obligations.
  • We love that we can edit/update our front-end website with shared content from the back end. Also, the template and styles are pretty easy to work with after you get the hang of it.

Cons

  • Oh lordy, registrations. Improve it or lose it. They are so limited in not only their function, but in the interface as well. There has been only one change to the software since I started, and that was to copy over the payment method if CC's were used.
  • Learning profiles. Same as above. We need an easier interface, with the ability to restrict sensitive medical data to non-medical professionals, without having to recreate a whole new "accommodations only" form. The data is extremely restricted as well. It makes it really prohibitive on the counselors who have to enter and use this section.
  • We would like a little bit of control or some content options for the Featured News page. Keep News and Events, but let the user select a third choice. We would love to pin announcements there at certain times of year instead of having photo galleries.
  • We would love a social media feed where we could display recent posts from Twitter, Facebook, etc.
  • The biggest positive ROI this year was that we were able to refresh our public (front-end) website for a fraction of the cost of an outside vendor. The template is really user-friendly, and when we got stuck we were able to hire Blackbaud to assist us.
Oh my gosh. I can't say enough good things about support. We were Whipple Hill customers, and we were used to getting a lot of attention back in the day; it wasn't always action/change/updates, but certainly sympathetic ears and loads of support. There were some fits and starts with support when Blackbaud first purchased WH, but I have to say the turnaround, not only in support service/knowledge, but also in the R&D spent to improve the products has been a pleasure to watch. Both are key reasons we have decided to go "all in" with Blackbaud as our solution.
I covered some solid use scenarios and inappropriate uses in my "what we love" and "what needs improvement" answers.

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