Not so happy with Blackbaud Financial Edge NXT
July 27, 2022

Not so happy with Blackbaud Financial Edge NXT

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Financial Edge NXT

FE NXT is our company's accounting software and accounts payable processor. We use it for financial close and reporting, budgeting and integrating with Blackbaud Raiser's Edge CRM. We have offices across the US that enter invoices using the Expense Module to route for approval. They also access reporting.
  • Web version is easy to navigate.
  • Exporting to Excel is useful.
  • System constantly freezes or breaks down.
  • Reports take too long to run and are not customizable enough.
  • Fixed Asset module did not calculate correctly so we couldn't use it.
  • Expense module does not allow admin view into approval status of entered payments.
  • System started duplicating journal entries for no reason.
  • Unable to integrate with other software-of-choice (Certify, Mineral Tree, etc.).
  • Ease of use for personnel.
  • Reliability of data.
  • We are moving to a different accounting software.
FE NXT was in place when I joined the organization and I was unhappy with it from the beginning as soon as it took longer than a moment for a report to generate and the reports were so unintuitive and we could not customize them to meet our needs. My team runs into issues every day. We are finally moving to a new accounting software that better meets our accounting needs for our size organization.

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Did Blackbaud Financial Edge NXT live up to sales and marketing promises?


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FE NXT is suited for small organizations with simple needs. FE NXT is not suited for organizations with larger databases, multiple worksites (de-centralized operations), and more complex reporting needs. FE NXT provides built-in reporting that may not meet the needs of more robust organizations.