Not Happy with Blackbaud
June 21, 2018

Not Happy with Blackbaud

Kathleen Munger | TrustRadius Reviewer
This review does not include a rating.
Vetted Review
Verified User

Using Blackbaud Grantmaking (formerly GIFTS Online)

1 - Ex. Dir. private family foundation
1 - Able to have command of the tech skills to manipulate the program for the use of information to run the foundation.
  • Information storage
  • Meeting prep for quarterly meetings
  • Generating correspondence related to each organization supported by the foundation
  • Tracking finances and payments
  • Running reports
  • Think after 10 yrs. of use, I don't know of additional ways.
After the merger, the cost to switch to Blackbaud support was too costly after incurring the initial expense of the program and 15 years of paying high charges for yearly support for 1 user. I only used tech support an average of 2-5 times/yr. Blackbaud was not willing to lower their fees based on my limited use of their support and the cost to convert to Blackbaud Grantmaking was too much!