Blackbaud Grantmaking Review
Sue Fulton | TrustRadius Reviewer
Updated June 19, 2018

Blackbaud Grantmaking Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Blackbaud Grantmaking (formerly GIFTS Online)

Used by all staff. It is a tool that helps us manage our grantmaking activities.
  • Grant application information
  • Grant review and approval process
  • Grant monitoring
  • Grant payments
  • Track outcomes
  • Document manager
  • Contact management
  • Document manager needs folder structure
  • You must check out a document to update and then re-post the document to the document manager when completed. Often you mail merge a document using Blackbaud Grantmaking, but to tweak it you need to save it elsewhere and the upload to the document manager.
  • There is no notification given if 2 users are updating the same record except when the 2nd user tries to save their work.
  • Portal for grant seekers could be more user friendly.
  • Connecting the Blackbaud Grantmaking email to Outlook would help. Blackbaud has made improvements in this area. If I send an email from Blackbaud Grantmaking it does not show up in my Outlook sent messages.
  • Value for money
  • Expertise of Blackbaud team
  • User interface
Price is always a concern. Blackbaud Grantmaking is one of the most expensive grant management systems, but I believe it is the best. That being said, you always need to benchmark the cost to benefit for the organization. As a small grant maker, about 70 grants a year, we need to weigh the benefit.
Blackbaud has an excellent team of professionals who know the business and product well. They are easy to work with and very approachable.
  • Reduced time spent on proposal review
  • Better reporting capabilities
  • Better able to communicate grantmaking activities and results
  • Better organizational effectiveness
Absolutely we achieved these results. Program staff did not use Blackbaud Grantmaking until we went with the online version. The time spent on grant reviews for program staff has been cut in half.
We have not benefited other Blackbaud solutions at this time but may in the future.
  • ROI has been positive, the cost has been offset by less staff time needed during the review process as well as better documentation and reporting options.
  • Our process flow has improved with the dashboards. As one staff member finishes an activity the dashboard provides a vehicle to move it to the next staff person.
  • Gifts Classic
Blackbaud Grantmaking is much easier to use and manage than Gifts Classic or Gifts Alta.
Blackbaud Grantmaking is great at grants management. It is not a great tool as a customer relationship/contact manager, but could be.

Using Blackbaud Grantmaking (formerly GIFTS Online)

1 - Grants Manager/CFO
  • Efficiency, saves time for program staff, grantees, grant seeker
  • Using technology instead of people to complete a task.

Evaluating Blackbaud Grantmaking (formerly GIFTS Online) and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
Long standing established grant management solution expected to continue in this space for a long time. Blackbaud Grantmaking understands the needs of their customers. Lots of peers to network/discuss usage of system.

Blackbaud Grantmaking (formerly GIFTS Online) Implementation

Change management was a big part of the implementation and was well-handled - Changed process by making it much easier for Program Directors to document reviews and created dashboards to make it easier for them to use.
  • No issues encountered during implementation.

Blackbaud Grantmaking (formerly GIFTS Online) Support

I always get support when I need it.
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - One bug has not been corrected yet. The grant amount field does not have commas when pushing a progress report form to grantee in the online portal. .
Blackbaud went beyond the scope of services when we transferred from Gifts Alta to Blackbaud Grantmaking. The Team assigned to us was amazing.

Using Blackbaud Grantmaking (formerly GIFTS Online)

System is intuitive
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Dashboards are very easy to use.
  • Grant payments/reporting
  • Approval process
  • Online applications and requirements can be cumbersome. Some of this may be due to frequency of designing new forms.
  • Different login for templates
  • Document manager can become cumbersome. Adding folders to document manager would be useful.