What are you waiting for? Get "ON" with it using Blackbaud's K-12 Solution.
March 26, 2018

What are you waiting for? Get "ON" with it using Blackbaud's K-12 Solution.

Jimmy Cudzilo, bCRE, bCON | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud K-12 “ON” Solutions

We use Blackbaud K-12's "ON" Solutions to manage all of our candidate, applicant, and student information. With onBoard, we are able to manage the admissions process with interactive checklists that parents are able to follow in order to complete the application process all the way through to online enrollment. We manage all of our current student and family information in onRecord and onCampus permits us the ability to group students into classes, activities, athletics, and other types of groups to help facilitate learning, service, sportsmanship, and growth as a community.

We manage our website content and materials as well as a private portal for current families, faculty, and staff using the onMessage system. This allows us to create content once and publish it to multiple locations at one time. We also use the onMessage system to send out our weekly email publications. We use this solution throughout the entire school as our primary database of record which is used to populate other connected services.
  • The tools provided for contract management and communications really help our school manage the very rapid re-enrollment cycle which is very quickly followed by our enrollment contract cycle. Quickly sending reminders to parents with outstanding contracts is a very straight-forward process.
  • Being able to create content once on the platform and then sharing that content to multiple locations is a great function. I'm excited to see this functionality move into the academic content over the past two years, which helps foster collaboration between faculty members teaching the same subjects.
  • Living in a location that is prone to sometimes-violent weather conditions, having our solutions hosted off-site provides peace of mind. And I know that our data is regularly and securely backed up if there ever is an issue.
  • The product has grown quite a lot over the past several years, and with that growth came the adoption of newer, more modern methods of accessing and manipulating the data. Unfortunately, some areas of the solutions still exist on the legacy platforms and have not been updated.
  • Granting user access to specific areas within the system can sometimes be confusing and unintuitive, resulting in unexpected results.
  • Some scripts cannot be easily integrated into the web content management system, which for some users will necessitate hosting a separate web site for additional scripts to embed onto web pages.
  • We are able to complete preparation for contracts in one week and execute the entire re-enrollment cycle within two weeks. Having the ability to manage this all in one online solution allows our Admissions Officers the ability to meet with more prospective families to help find the most mission-appropriate candidates.
  • Users have the ability to update their contact and those updates immediate impact their records. While we love having online update capabilities, there is now automatic formatting, or USPS standards compliance checking on address updates, which requires us to manually review each update for compliance with our standards.
  • Having our primary student database integrated with our fundraising system, Raiser's Edge, allows us to quickly develop outreach plans for each family within our community, which is especially important when you enroll new families into the community.
From online chat, knowledge-base, customer discussion communities, to phone support, and online ticket submission, there are so many ways to get support for the platform. The only thing preventing a "10" is that chat support cannot perform screen share support sessions, so tickets opened via chat that requires a screen share will be tagged for a follow-up phone call in order to establish a screen share session. This is probably what helps to keep the live chat support wait times low, but it's never explained that way.
Independent K-12 schools with basic to moderately-complex course scheduling will find the schedule maker module sufficient. Online course requests are fairly advanced, however, there is no course registration capability at this time, as was available in other Blackbaud solutions. Managing over 1,000 students and their daily schedules can be hectic, but with the ON solutions, we know where every student is throughout the day, and if they have any after-school commitments.