It was a nightmare...
June 01, 2016

It was a nightmare...

Katalin Sankowich | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Spark

Overall Satisfaction with Blackbaud NetCommunity

We used Net Community for an extremely short period of time. Our level of dissatisfaction with the product, integration and support was so great that we actually moved to another system mid-contract with Blackbaud. We were using NetCommunity Spark to handle online donations.
  • Integrates with Raiser's Edge
  • Not user friendly.
  • Blackbaud support was unable to diagnose problems with Spark (more specifically, the set-up) that were causing data integrity issues within Raiser's Edge.
  • NetCommunity isn't nearly customizable enough.
  • We spent entirely too much money on an option that was not well-suited to the organization's needs.
I'm sure that NetCommunity is a fantastic product under certain circumstances. I've spoken to many other organizations that love it and could never imagine using anything else. Our organization just wasn't suited for the way that Spark integrated with NetCommunity and Raiser's Edge as a whole.

Blackbaud NetCommunity Implementation

I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
Change management was a minor issue with the implementation