It was a nightmare...
Overall Satisfaction with Blackbaud NetCommunity
We used Net Community for an extremely short period of time. Our level of dissatisfaction with the product, integration and support was so great that we actually moved to another system mid-contract with Blackbaud. We were using NetCommunity Spark to handle online donations.
Pros
- Integrates with Raiser's Edge
Cons
- Not user friendly.
- Blackbaud support was unable to diagnose problems with Spark (more specifically, the set-up) that were causing data integrity issues within Raiser's Edge.
- NetCommunity isn't nearly customizable enough.
- We spent entirely too much money on an option that was not well-suited to the organization's needs.
Blackbaud NetCommunity Implementation
- Vendor implemented
Change management was a minor issue with the implementation
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