I helped evaluate if Blackboard Collaborate was a good tool for the academic community of a previous position. In then end, the team did recommend that our school purchase and use Blackboard Collaborate in sync with Blackboard Learn, the LMS we were using. In the end, my organization decided to hold off on implementing Blackboard Collaborate because they wanted to confirm that Blackboard was still the best LMS for the school.
However, in many ways I wish the organization would have adopted Blackboard Collaborate as it allows students and faculty easy ways to connect and since LMS evaluations take a long time the lack of having a tool like Blackboard Collaborate is highly noticed.
In our evaluation, we suggested that Blackboard Collaborate would be used solely for academic purposes and in addition to other stuff, it would solve the problem of remote meetings, team collaboration and online office hours.