Bloomreach Engagement subcontractor
June 30, 2021

Bloomreach Engagement subcontractor

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Engagement (formerly Exponea)

We implement the campaign system to our Telco/Bank/Other customers.

Pros

  • Web tracking
  • Campaign preparation
  • GUI

Cons

  • Data model - if it was [a] more complex model, it would be great
  • I have no idea yet
We have just replaces SAS by Boomreach Engagement. Bloomreach Engagement is more responsive, "smooth", but there are campaigns, which would be better to prepare in SAS
- Nice, intuitive GUI
- not freezing
- low response time
- they're doing their best to help user
it's possible to prepare simple campaign in a couple of days...Depends on complexity of expected result (only web integration, or integration with all the company systems, ...)

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

No

+ multichannel orchestration
- When customer data structure is more complex, UX goes down....structures like One account is related to 1:n billing accounts, related to 1:n customers

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