Bloomreach Engagement subcontractor
June 30, 2021

Bloomreach Engagement subcontractor

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Engagement (formerly Exponea)

We implement the campaign system to our Telco/Bank/Other customers.
  • Web tracking
  • Campaign preparation
  • GUI
  • Data model - if it was [a] more complex model, it would be great
  • I have no idea yet
We have just replaces SAS by Boomreach Engagement. Bloomreach Engagement is more responsive, "smooth", but there are campaigns, which would be better to prepare in SAS
- Nice, intuitive GUI
- not freezing
- low response time
- they're doing their best to help user
it's possible to prepare simple campaign in a couple of days...Depends on complexity of expected result (only web integration, or integration with all the company systems, ...)

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

No

+ multichannel orchestration
- When customer data structure is more complex, UX goes down....structures like One account is related to 1:n billing accounts, related to 1:n customers