Easy to use while complex
April 22, 2022

Easy to use while complex

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

Bloomreach Commerce Experience Cloud in our company is used for - personalized emailing, specific scenarios and newsletters - personalized web promotions - reporting - surveys by mail and on web page - GDPR consent management

Pros

  • sophisticated scenarios with a lot of conditions
  • use of customer segmentations

Cons

  • integration of SQL
  • revenue from emailing is the main driver
very easy for all the usual cases
sometimes complicated when reporting particular metrics
easy to reach suppport
I havent been in the company during implementation phase

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

best suited for scenarios with emails, push, sms acted together

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