Very Satisfied with Bloomreach Commerce Experience Cloud
April 14, 2022
Very Satisfied with Bloomreach Commerce Experience Cloud
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
Bloomreach Commerce Experience Cloud is our customer data platform used for various use cases (i.e. share a coupon, welcome messages, etc...) across our international company. We are also considering this platform for AB tests.
Pros
- Scenario configuration
- Training on their tools
- Connectivity to other applications
Cons
- their exams were not user friendly
- Measurability on the success of our use cases
Bloomreach Commerce Experience Cloud provided a more competitive licensing arrangement and their ability to integrate our source data was the best. They were also the most willing to complete a POC with us; the other two vendors were very lethargic and eventually denied our request for a POC.
Within a month of a test environment, we deployed our first use case for production six months after licensing. The delay was due to our internal technology team's capacity. If we didn't have the capacity issue, we'd have been in production within 2 - 3 months.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
Yes
Would you buy Bloomreach Commerce Experience Cloud again?
Yes
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