Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool
February 21, 2024

Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

Our team uses Bloomreach Commerce Experience Cloud as a Customer data platform and a digital marketing tool. It enables us to provide rich information and insights that could help us to have a more accurate customer personalization and targeting. It significantly improved our efficiency and helped us reach our engagement KPIs.

Pros

  • Plug and play libraries
  • Campaign templates
  • Product recommendations

Cons

  • Role/Group-based access to reports and dashboards
  • Support for more third party integration
  • Alerts and notifications
  • Open rate higher than industry benchmark
  • Higher conversion rates
  • Top performing campaigns
We are happy with the way that the Bloomreach Commerce Experience Cloud team supports our organization for two years already. One suggestion though is to have a local/regional (Southeast Asia) single point of contact wherein we can talk to that person in real-time. The timezone difference is not a hindrance but is nice to be improved for more efficiency.
Bloomreach Commerce Experience Cloud’s AI and analytics capabilities has helped paved the way for our end to end experience in digital marketing. With minimal experience, we were able to use Bloomreach with minimal learning curve with its intuitive and user-friendly interface. It makes our tasks enjoyable, rather than a burden to tick off of our to-do list.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Our team uses Bloomreach Commerce Experience Cloud on a daily basis and it helps us to perform our tasks more efficiently. It can support multiple roles such as Data Scientist, Tech, Finance, not limited to Marketing. It has a wide range of features. For instance, reports extractions, dashboard monitoring, Campaign execution, targeting, personalization, integrations, data import, customer behavior tracking to name a few.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

9.0
WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
9
Landing pages
9
A/B testing
9
Mobile optimization
9
Email deliverability reporting
9
List management
Not Rated
Triggered drip sequences
Not Rated
Not Rated
Lead nurturing automation
Not Rated
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
9.0
Calendaring
9
Event/webinar marketing
9
9.0
Social sharing and campaigns
9
Social profile integration
9
9.0
Dashboards
9
Standard reports
9
Custom reports
9
7.5
API
8
Role-based workflow & approvals
7
Customizability
7
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
8

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