Great dynamic content repository.
December 04, 2025

Great dynamic content repository.

Pedro Gutierrez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

We are using Bloomreach XM 15 as of now (upgrade to 16 in progress). The platform is the core of the organization to store the content that is exposed to our end users. The challenges faced were mainly: internationalization, performance, and usability.

Pros

  • Extension points make easy to implement customer requirements.
  • Support team is awesome. The most helpful team I've worked with when calling for help.
  • Maintenance.

Cons

  • Lucene indexing phase, when starting from scratch, can take a really long time if the content quantity is large.
  • Apache Wicket makes debugging errors a nightmare on occasion in the frontend.
  • A solution to create document types that are complex and maintainable.
  • End-user content feedback is really good.
  • Content contributors' lives are easier with additional plugins.
The support team is awesome. They respond quickly and address all issues. This has to be the best support team I have worked with.
We have not properly used this feature yet...we will, though.
Development work is really good, which makes quality delivery faster. Adding plugins is also better in comparison to other platforms.

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Not sure

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Definitely well-suited to manage the content for any organization. On top of that, the fact that there are many channels to expose the content and that they are easy to use, makes it even better.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

8.8
Dynamic content
8
Ability to test dynamic content
9
Landing pages
10
A/B testing
8
Mobile optimization
10
Email deliverability reporting
8
List management
8
Triggered drip sequences
9
8.0
Lead nurturing automation
8
Lead scoring and grading
8
Data quality management
8
Automated sales alerts and tasks
8
8.0
Calendaring
8
Event/webinar marketing
8
8.0
Social sharing and campaigns
8
Social profile integration
8
9.0
Dashboards
9
Standard reports
9
Custom reports
9
9.9
API
9
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
10
Integration with SugarCRM
10
Third-party software integrations
10

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