TrustRadius
BlueJeans: leading videoconferencing tool for small universities and the education sector
https://www.trustradius.com/web-conferencingBlueJeansUnspecified8.7467101
Juan Carlos Molina Castejón profile photo
October 03, 2018

BlueJeans: leading videoconferencing tool for small universities and the education sector

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

BlueJeans is currently being managed by a team that delivers videoconferencing services across campus, and it's also integrated to our CANVAS platform to be used by faculty. Its use is quite moderate, since not all of our courses require online meetings. We have had wide experience using it with our room systems on campus, and for courses imparted by professors outside our country. It's been very helpful to have an easy-to-use service that can be delivered to anyone who requires it. Furthermore the new features such as direct stream to Facebook have allowed us to offer new ways to deliver content to our audience for events in larger rooms, auditoriums, etc.
  • Alternatives to join meetings from different types of systems.
  • Great pricing models and more features included than other alternatives for cloud based videoconferencing services.
  • Very reliable, easy to use interface backed by a stable service that performs well in many situations.
  • Very low bandwidth and network resources required when compared to Skype.
  • Missing essential features expected in a cloud videoconferencing service such as the ability to record chats after a meeting.
  • Limited in-meeting controls for moderators. A moderator lacks the option to completely remove the audio channel of other participants, which can be a hassle when a lot of novice users are connected.
  • Documentation isn't always updated and is not very specific or detailed.
  • Most importantly, it opened up new deployment options for our main service: education.
  • We now offer online courses that are part of the official curriculum and imparted in a 100% synchronous fashion.
  • It has helped us foster innovation in the classroom by opening the doors to international instructors who connect remotely.
  • The number of users and demand for this service in our campus has increased drastically since we first started with BlueJeans.
When compared to Cisco Webex, BlueJeans offers a wide array of features and ways to connect that are far beyond the capabilities of Webex. It all comes down to compatibility with different types of operative systems and videoconferencing hardware. Also, Webex is a much more limited tool when it comes down to video and the way it is presented to the user in the application. Just the ability to have every participant use video makes a huge contrast when compared to the limited video connections in WebEx Event Center.
Zoom on the other hand offers many similar characteristics to the BlueJeans platform, but fails in my opinion to deliver a more consistent pricing model. Zoom offers less for the same amount of money and you have to pay for every H.323 endpoint, which is not convenient for our use case. The cloud recording options in Zoom are also more limited and you have to pay monthly to retain your content on their servers.
Everything works almost entirely automatically, and in case there's a need for intervention of the end user, there are always brief explanations or indicators that show you what to do. The UX is updated regularly and matches the latest tendencies of the industry so that you feel right at home with what you see.
The first integration we started using was with Google Calendar because that's what we use for scheduling our room systems. We eventually ceased requiring this feature because we adopted a more complete scheduling process with Youcanbookme. Eventually, to stop scheduling every meeting in a manual fashion, we made use of the BlueJeans API and integrated it into our whole reservation system with the aid of Zapier. Everything now is very fluid and requires little intervention from our staff!
The command center is a great tool for a quick visual overview of whats going on with the BlueJeans platform. However, it really lacks the options to export all types of data and/or sort it in a way that's more useful to generate reports or conduct a more profound analysis with more advanced software tools.
BlueJeans is a great tool for online meetings where you want every participant to connect with audio and video, so everyone sees and speaks to each other in a very natural sort of way. Its tendency is to make meetings as fluid and hassle free as possible, so people can interact as if they were in the same room. However, if what you need is a tool to deliver webinars where only a select few need to transmit audio and/or video, I would look for another alternative designed for this specific purpose.

BlueJeans Feature Ratings

High quality audio
8
High quality video
9
Low bandwidth requirements
10
Mobile support
10
Desktop sharing
10
Whiteboards
10
Calendar integration
10
Meeting initiation
10
Integrates with social media
9
Record meetings / events
10
Slideshows
10
Live chat
5
User authentication
9
Participant roles & permissions
5
Confidential attendee list
9