High quality, reliable meeting platform with great tools, and no snoops or party crashers.
September 21, 2020

High quality, reliable meeting platform with great tools, and no snoops or party crashers.

Chris Vacano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

We use BlueJeans at Vacano Creative for all meetings with our clients and strategic partners. It serves as a perfect platform for face-to-face conversations, collaborative work sessions, onboarding and training, design reviews, and creative scrums. This is ideal for our agency, as we are an entirely remote team that serves clients nationwide. It's even more essential to us now, during the global pandemic, in that it further facilitates dialog with our clients' teams who would previously be gathered in a single office space.
  • Security: BlueJeans provides a properly secured platform for private meetings and discussions.
  • Audio: BlueJeans audio is transmitted crisply and with little to no latency.
  • Collaboration: BlueJeans comes with a well-thought-out suite of tools for onscreen collaboration, mark up, chat, and more, which helps ensure productive work meetings.
  • Recording: BlueJeans allows for high-quality recording of meetings, particularly useful for onboarding and training, and the recorded video is available almost immediately.
  • Video: In general, video quality is acceptable, but could be improved. Understandably, this is a tough nut to crack, given the proliferation of different cameras and variances in bandwidth, but having seen far better and more reliable video quality elsewhere, I am certain BlueJeans can do better... particularly with the power of Verizon's 5G network behind it.
  • Scheduling: A "nice to have" would be the ability to schedule meetings directly within the standalone application, rather than having to log in through the browser.
  • BlueJeans has led to more face to face meetings with clients, which foster clarity of understanding, and stronger trust.
  • BlueJeans has had a major impact in reducing the number of creative cycles and iterations that would otherwise be handled in lengthy back-and-forth through email or via phone.
  • Formalized live meetings provide for better focus with clients and strategic: when people show up for a scheduled meeting, we're all there prepared to work, and are not as prone to distraction.
I have extensive experience with multiple meeting platforms, starting with enterprise-class platforms such as GoToMeeting and WebEx, and more accessible commercial products including Zoom, Slack, Microsoft Teams, Google Hangouts (or whatever they're calling it this month), and many others.

From my perspective, BlueJeans blows the doors off every competitor I have looked at or used, except in the area of video quality (which I previously discussed). Even there, video quality is high enough that it is not even close to being a deal-breaker for me.

As a former enthusiastic user and advocate/evangelist for Zoom, I can easily say that the deciding factors that drew me to BlueJeans come down to three words: Value, Credibility, and Security.
BlueJeans is a great platform for small group meetings and collaborations. I have not really experienced how it handles groups of 10 or more, but I imagine its performance is comparable with competitors in this regard.

In my mind, BlueJeans really shines in the area of meetings where activity needs to be recorded for later use, such as training and onboarding.

And of course, meetings requiring any sort of privacy or security (which is EVERY meeting, as far as I am concerned) are squarely in BlueJeans' sweet spot. It is truly wonderful not having to even think about the possibility of uninvited "guests" crashing the party, nor having to deal with clumsy, tacked-on "security" measures.

BlueJeans Meetings (discontinued) Feature Ratings

High quality audio
10
High quality video
7
Low bandwidth requirements
7
Mobile support
9
Desktop sharing
10
Whiteboards
9
Calendar integration
9
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
8
Live chat
10
Audience polling
Not Rated
Q&A
10
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10