BluesJeans is the best if you do not have Teams.
September 21, 2020

BluesJeans is the best if you do not have Teams.

Peter Spencer | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans

We used it across 120 users, 12 meeting rooms with 2 Dolly room systems. Also, for 3 global sales offices. The ability to use 2 TV screens, 1 for content and 1 for the heads, was a key factor in deciding to go with BlueJeans. Another reason was the detailed quality statistics in the admin center.

Pros

  • Duel screen
  • Admin
  • Call quality

Cons

  • Early on we thought security was poor
  • Not customizable
  • Some odd default settings for user meetings
  • It was an important client communication tool.
  • Inter office comms
Teams wins due to it being integrated into the communication stack.
Microsoft Teams is swallowing the universe. With video conference built into that product for no additional cost, it is hard to justify retaining BlueJeans for the whole user base. We would drop BlueJeans except where we have Dolby conference phones. In this example, we will use the BlueJeans Teams gateway product.

BlueJeans Meetings (discontinued) Feature Ratings

9.0
High quality audio
9
High quality video
10
Low bandwidth requirements
8
Mobile support
Not Rated
7.0
Desktop sharing
10
Whiteboards
4
6.0
Calendar integration
5
Meeting initiation
5
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
Not Rated
8.0
Live chat
8
Audience polling
Not Rated
Q&A
Not Rated
4.0
User authentication
Not Rated
Participant roles & permissions
4
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

  • Lee Snyder | TrustRadius Reviewer
    Lee Snyder
    (Vendor Representative) commented 5 years ago
    Hello Peter, Thank you for your feedback! I am sorry to hear that you had some concerns regarding the security features on the BlueJeans platform. We offer a number of user features to make meetings more secure as well as ensure that customer data is encrypted on our back end. I would recommend reviewing the following document on our security features, https://www.bluejeans.com/sites/default/files/security-and-privacy.pdf. If you would like to discuss the features that you feel were lacking, I would be more than happy to connect with you. Please send an email over to communitysupport@bluejeans.com to get connected with our Support team. Thank you, Lee - Customer Support Engineer, Tier 2

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