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Outstanding Service from Bold360
March 10, 2021

Outstanding Service from Bold360

Sharita Sims | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bold360

Shelter Insurance's Customer Services Department utilizes Bold360 internally as a knowledge and resource tool for our employees. It's an efficient and convenient way to store essential information in a centralized location, easily accessible 24/7.
  • Great communication. Our team remains up-to-speed on all changes, updates, new releases, etc. Anytime we need assistance, we're easily able to connect with someone from the Bold360 team.
  • Bold360 does well with catering to our operation's unique needs. We utilize the Tool internally only at this time, and our nuanced support requirements have posed no challenges with the Bold360 team. They have consistently gone the extra mile to assist.
  • Nothing at this time.
  • Our Bold360 knowledge tool helps reduce average call duration, transfers and escalations. We are able to store large amounts of information in a centralized location, easily accessible to employees.

Do you think Genesys DX (discontinued) delivers good value for the price?

Yes

Are you happy with Genesys DX (discontinued)'s feature set?

Yes

Did Genesys DX (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Genesys DX (discontinued) go as expected?

Yes

Would you buy Genesys DX (discontinued) again?

Yes

The Bold360 team and VIP Support alike remain on-the-ready to assist as our needs arise. All have been easy to reach and follow-ups are consistently quick.
While we are still making improvements and working towards increased overall user acceptance, we have experienced and received outstanding feedback on the ease of use of the Tool. Our employees utilize the Bot as a search engine, and have had no issues learning to incorporate it to help with their daily job demands.
I would recommend Bold360 to any operation hoping to build a complex knowledge base that needs to be accessible to a large number of employees.