The Great Review.
December 08, 2025

The Great Review.

Amber Gonzaque | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Bonterra Apricot

We use Bonterra Apricot in our organization, specifically at NAMI Living Room, primarily for case note documentation. The product addresses several key business problems for our team. It streamlines efficient case management by providing a secure and accessible platform for recording client interactions and progress. This ensures continuity of care and helps us maintain necessary compliance standards for mental health service documentation. The software also reinforces data security for sensitive client information. Our current scope of use is contained within the living room program, allowing for team-specific access and collaboration while managing data appropriately.

Pros

  • Secure client data management.
  • Structured note taking.
  • Easy data retrieval.
  • Compliance and reporting assistance.

Cons

  • Reporting complexity.
  • System performance and connectivity.
  • Cost and support.
  • Increased Efficiency.
  • Tangible Metric.
  • Training times.
The data provides a clear picture of what works within the NAMI Living Room model. This information is crucial for developing a blueprint to potentially replicate the program in other locations or communities in the future.
Provided data-driven proof of need and success. Generated specific reports and improved program evaluation. Also, showcases operational maturity using professional software signals to funders that our non-profit is well-managed, efficient, and uses modern tools responsibly.

Do you think Bonterra Apricot delivers good value for the price?

Yes

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

Yes

Did implementation of Bonterra Apricot go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra Apricot again?

Yes

Secure case note documentation: It is well-suited for organizations like the NAMI Living Room that need a secure, reliable system for storing sensitive client information and maintaining confidentiality. Also, it allows for continuity of care as staff can easily access past notes and track progress.

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