Bonterra fits the needs of my small nonprofit organization
January 25, 2024

Bonterra fits the needs of my small nonprofit organization

Kari Litteer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonterra Development + Digital

We are a grassroots nonprofit social justice organization and we utilize Bonterra for email/newsletters, donor tracking, and financial reporting. Bonterra solves the problem of seeing actions taken by community members while also seeing giving history, how frequently they give, and the last time they gave. The scope of our use case is growing to target those who take action but don't give and those who give but don't take action.
  • User experience
  • Financial reporting
  • Targeted emails
  • Help desk
  • Event creation
  • Custom fields
  • Automated widgets
  • Editing custom fields
  • efficient system for both organizing and fundraising purposes
  • comprehensive reporting of financials
  • piecemealed custom fields
I was not working at my organization when they adopted Bonterra but from what I've heard, the process was fairly straight forward and does not seem to have had a negative effect on the data when it was transferred from Salsa to Bonterra.
There have been unplanned outages and issues with EveryAction, which will happen with any customer relationship management software, but the folks on the other end of the customer support help line have always been helpful and we will usually get a popup on the application if they are actively working to fix an issue.
Once I was hired to my organization and was able to get a handle on our data and did some clean up from a former employee, I was able to find that EveryAction's reports are very helpful in determining target audiences, particularly monthly donors whose credit cards have become outdated.
There's a bit more functionality that does not require coding with EveryAction compared to Tessitura. Blackbaud wasn't particularly user friendly and I probably would not use it again. I will say that I would want a mashup of Tessitura and EveryAction if I had my druthers, purely for Tessitura's fundraising functionality.

Do you think Bonterra Development + Digital delivers good value for the price?

Yes

Are you happy with Bonterra Development + Digital's feature set?

Yes

Did Bonterra Development + Digital live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bonterra Development + Digital go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra Development + Digital again?

Yes

As a grassroots organization that employs 25 full time staff and has an annual operating budget of less than 3 million, Bonterra Development+Digital suites us nicely for the moment. There are moderate work arounds that we've had to implement to make it work for us that will make it harder to add the development package which is annoying.