Brand Embassy
July 21, 2014

Brand Embassy

Lubomir Suchy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brand Embassy

We use Brand Embassy for social media customer care. It is used mainly by our Customer Care department and Marketing department. It meets all our requirements: managing multiple social media channels from one platform by all our agents.
  • Social media management, listening and analytics.
  • Easy to use also for beginners. Very intuitive front end.
  • Support is very quick.
  • Some system outages. But by moving to new hosting should solve problem.
  • Not all analytics features are available.
  • Better customer service
It met all our requirements defined before selection. The price was also reasonable in comparison with others.
ROI will play main factor.
  • Reply option direct in to tool
  • Tracking of reply time
  • Notifications
  • Reporting
  • 4-eye check
  • Delegation of tasks
  • Internal notes
  • Post manager
  • Sentiment
  • Listening
  • Social CRM