BEST PRODUCT
October 02, 2024

BEST PRODUCT

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bright Pattern Contact Center

I love that all of our customer interactions are on one platform. Very user friendly and simple to program. I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great! They respond quickly and are easy to work with.

Pros

  • I love Bright Pattern, the demo was great from the start and explained in great detail
  • As we moved our services over to them they have been super easy to work with.

Cons

  • When there are changes made or updates I am not notified of the changes that are made
  • We were looking for something simple, we did not need a full CRM system.
  • However they now offer the whole CRM
I love Bright Pattern, from the beginning the demo was great, explained things in great detail. As we moved our services over to them they have been super easy to work with.
Bright Pattern has several of the most innovative omnichannel features, including omnichannel quality management to monitor 100% of interactions across all channels. Bright Pattern offers a mature solution and has an experienced executive team made up of contact center veterans. One of the main things that sets Bright Pattern apart from other vendors is its speed of implementation.

Bright Pattern memiliki beberapa fitur omnichannel paling inovatif termasuk manajemen kualitas omnichannel untuk memantau 100% interaksi di semua saluran Bright Pattern memiliki penawaran yang matang dan tim eksekutif berpengalaman dari veteran pusat kontak Salah satu hal utama yang membedakan Bright Pattern dari vendor lain adalah kecepatan penerapannya
We are looking for something simple; we do not need a complete CRM system.

Kami mencari sesuatu yang sederhana, kami tidak memerlukan sistem CRM yang lengkap

Do you think Bright Pattern Contact Center delivers good value for the price?

Yes

Are you happy with Bright Pattern Contact Center's feature set?

Yes

Did Bright Pattern Contact Center live up to sales and marketing promises?

Yes

Did implementation of Bright Pattern Contact Center go as expected?

Yes

Would you buy Bright Pattern Contact Center again?

Yes

Call logs will be more effective if users can independently perform statistical comparisons or if calculated based on key user information such as average call duration, average wait time, daily average answered calls, and the percentage of dispositions used.

Log panggilan akan lebih efektif jika pengguna dapat secara independen menjalankan perbandingan statistik atau jika dihitung berdasarkan informasi kunci pengguna seperti waktu panggilan rata-rata, waktu tunggu rata-rata, panggilan harian rata-rata yang diambil, dan persentase disposisi yang digunakan.

Bright Pattern Contact Center Feature Ratings

7.8
Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
9
Interactive voice response
8
REST APIs
7
Call scripts
8
Call tracking
8
Multichannel integration
7
CRM software integration
6
7.8
Inbound call routing
8
Omnichannel inbound routing
8
Recording
9
Quality management
7
Call analytics
8
Historical reporting
8
Live reporting
7
Customer surveys
8
Customer interaction analytics
7
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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