Recommended!
July 09, 2024

Recommended!

Sophie Lyall, Assoc CIPD | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightmine

I use Brightmine as my first port of call for HR/People issues, templates, and policy guidance. They have a breadth of information, advice, and knowledge across their hub, so it is a great one-stop shop tool for HR professionals or people managers/business owners. I use the legal service too to get expert employment law advice if i am ever unsure of our legal position or best practice, i tend to get a response with 2 hours so it is a really quick and handy service - or you can always call them if you need an immediate answer.

Pros

  • Expert employment law advice.
  • Template letters and policies
  • Quick service.

Cons

  • More definitive responses to legal questions.
  • Have more templates!
  • Saved costs on solicitors.
  • Saved time and resource of researching.
I I have used Brightmine for template letters and template policies before, but usually only for odd clauses here and there where needed. However, I have used their legal service to get guidance on how to mitigate cases and concerns, which have directly led to a positive result for all parties
I receive their email updates, which advise on changes to employment law and the relevant policies or procedures that these changes adhere to.
One-stop-shop - has more tools and templates to access.

Do you think Brightmine delivers good value for the price?

Yes

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

Yes

Did implementation of Brightmine go as expected?

Yes

Would you buy Brightmine again?

Yes

It has been pivotal in a few ER cases, where we have come straight to Brightmine for a steer on policies or procedures, which has then included accessing their legal service for a more pinpointed result. However, their legal responses have been slightly wishy-washy in the past, and we have had to consult directly with costly solicitors.

Comments

  • Suellen Wang | TrustRadius Reviewer
    Hi Sophie, We are thrilled that you’ve been enjoying your journey with Brightmine. Our sincerest hope is to help our customers accomplish their HR goals. Your feedback has demonstrated that it does, and we truly appreciate your participation! We always welcome customer feedback, so please do not hesitate to contact us at helpdesk.uk@brightmine.com (UK Customers) or helpdesk.us@brightmine.com (US Customers) should you have any questions or need support from our team. Thank you! Brightmine Team

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