iCIMS

Integrates well with other HR systems like Oracle, SAP, and Workday. The profile creation process is very generic meaning it doesn't work well with all systems. It would be nice if they had a custom setting depending on the target HR system and the ability to save partial data entered and provision to complete at a later time. Follow up emails on workflows. Customer support is great.

Service tickets are addresses diligently and resolved within expected times.

I think that [iCIMS Talent Cloud] could be a Recruiters best friend if they take the time to learn about all the bells and whistles. The interface on the recruiting end is great. For a growing business where you might not have the traffic to your website or don't have as many requisitions open from month to month, your company could save money by going with a less expensive ATS. It all depends on where your company is with growth and where they are looking to go.

I had a great experience with the support staff at iCIMS Talent Cloud. I was able to speak to our dedicated representative almost daily. Not because I was having problems with working the system, but mostly because I just like asking questions. Our rep was always available or got back to me right away. If they were out of the office, I knew beforehand and was directed to a substitute.

Well suited for general job postings on company websites and distributed to other career sites for hard to fill positions. Less appropriate for a quick position that should be sourced within a short period of time.

iCIMS is a great tool to support end-to-end recruitment processes, which are quite crucial for each company. It is important to find the right candidate, and also to give a good impression of the company. The first impression can be made only once, and it is hard to change someone's mind. iCIMS is helping us with making sure that this can be achieved every time.

Customer support is at the highest level. I wish more companies would refer to them as an example of customer service.

It was extremely easy to customize job requisitions so that you could report out on company critical metrics. We were easily able to enter in key fields in reqs so that we could report out on recruiting by a multitude of slicers.

Overall, it's made the recruitment process far better than with our previous ATS. There is always room to improve though.

iCIMS is appropriate for companies that hire and onboard a lot of employees. The ability to separate by different generalists and allow each to process and track their own employees is helpful in being more efficient and effective in the Human Resources department. Any company that does basic applicant tracking could use this platform.

It is the least intuitive ATS I have used and each and every change you want to make is an additional charge. It is a bit clunky and has way too many steps within the interview-to-hire processes.

While they consider themselves the premier system they are failing to keep up HCMS's which provide better service and functionality.

I love being able to send text messages out to people rather than calling them first. The reason is most people don't answer calls from unknown numbers. Even if your business phone number is listed with the phone company as the business name, a cell phone my only shows the incoming caller by the phone number. With text, you can explain who you are and the purpose of the contract without being immediately rejected.

I have only had to contact support one time. This was back when the phone number format glitch was causing phone numbers to change when they were uploaded. Support immediately responded to my issue, they had a workaround ready to go, and quickly corrected the problem so I no longer needed the workaround.

Overall, it is a fine ATS. We are able to manage candidates and requisitions fine. But we aren't able to take it to the next level. Disappointed in how the base system doesn't provide a good way to continue outreach to candidates - there is a lot of leg work and reports that need run to accomplish this. Unfortunately, we would have to spend more money to get additional functionality, but being a not-for-profit we aren't able to do that at this point.

I wish I had more control of our Workflow. Unfortunately, I have to depend on customer support for too much. And reaching them in a timely manner [I feel] is nearly impossible.

Our implementation specialist was not a good experience. The individual [I feel] was not a good trainer or project manager and our go-live suffered because of it. However, iCIMS Talent Cloud did provide us with a complementary optimization, which we had the best project manager for that endeavor and happy with the end product.

Hoping our salesperson will eventually come through and partner us with a customer success manager that will truly want to see us succeed and maximize the system we are in contract with.

Support with iCIMS Talent Cloud [I feel] is very disappointing. Your choice is submitting a ticket online which is convenient when you are busy, but in the long run, it doesn't save you any time. It feels like it takes about a week for someone to respond and when they do they are asking more questions so then there are a few more days for your response and then theirs. So that goes on for a while. So you could call in and then you wait 20 minutes on hold before they pick which as recruiter delays doing anything else since your job is practically mostly spent on the phone. [In my experience] This absolutely needs improvement. I spoke with someone last summer and was promised more people would be hired. I have not seen a dramatic improvement. Thankfully I don't need to rely on them as much as I once did. But when I do, it is usually something that needs quick attention.

I love that you can access iCIMS Talent Cloud from anywhere and that their technology team is not only working to make improvements, but they take their customer's feedback into consideration as well. I would like to see more automated functionality on the Onboarding side.

Overall the customer service with iCIMS Talent Cloud is very good. Support is given through an online ticket system or via a call center. I also recently had a very good experience with my most recent Customer Success Manager as we met on a monthly basis to address any issues or upcoming products. I found this personalized support extremely helpful.

I think iCIMS is a great product and our account manager, Alim, is wonderful. The help desk ticketing is a problem for us since this delays what we are able to do and help our field on recruiting.

Our account manager, Alim, is wonderful and when tickets are not taken care of, he steps in and helps us with it. He responds quicker than the ticketing system.

That being said, the iCIMS associate that does respond is always knowledgeable and helps us with the issue but if it is something that takes further action or research, we do not get the ticket closed for a couple of weeks.

iCIMS Talent Acquisition Software Suite is extremely well suited for a company that finds itself in a position of processing a high number of job applicants, either for their own company or, like our company, as an Executive Search firm. The software would be less appropriate for companies that don't process too many job candidates at once.

The iCIMS support team is always helpful and knowledgeable. Additionally, they have the ability to think outside the box and solve issues for us in unique ways. The training offered at iCIMS headquarters is superb and has been invaluable to us being able to use the product at very high levels.

iCIMS Talent Cloud is a great reporting tool, but the overall draining customer service wait time and call handle time overshadow the pros in using iCIMS Talent Cloud as the go-to for an ATS systems.

The biggest factor in selecting any client service should be client satisfaction as a priority and being mindful of client deadlines if in your power to do so.

We did not have an Account Manager to help support our needs during high demand for close to 5 months, and we didn't have a clear answer or assistance during the 5-month gap.

iCIMS Talent Cloud is a quick and easy way to follow up with previous clients that are not time-consuming.

I have received emails asking if I need assistance and provides a help line should I ever need one.

I think iCIMS is well suited for mid-sized organizations that have specific staffing capacity to support the system. It can be configured in complex ways that may require significant time to manage.

In the past, our support has been excellent. In recent months it has dropped significantly. We have had conversations and steps have been made to correct this issue for our company.

The functionality available is well suited for most talent acquisition needs. The dashboard is generally customizable and provides meaningful high level information.

Daily client support is fine, but technical support is woefully inadequate. It is very difficult to access technical resources, and even when engaged, they are generally not timely in their responsiveness, and regularly miss project deadlines.

iCIMS fully supports our large organization. We have a unique way of doing certain things and the way we can configure iCIMS is a benefit for us. They have been able to keep up with our growth over the past two years with little to no issues.

Overall the support we receive is very good.

I would say we have experienced the most success where a small team has supported a large number of hiring managers over a large geographic area effectively. A relatively small team can use the platform to support a large group as well as manage the influx of a large volume application scenarios. Also, iCIMS Talent Cloud's social distribution is well suited to job fairs and campaigns to supply information to many people with a small concerted effort.

It has delivered on the solutions it promised and given us the ability to run recruitment efforts effectively and efficiently. Given the state of the world in the pandemic, it has also been able to give us opportunities to improve our processes to meet the needs of the changing environment. We are able to improve our recruitment ROI as well as time to hire.

It's great for posting jobs, filing applications, reviewing resumes.

The call wait time is long but they are very helpful.

For such a company as ours, iCIMS Talent Cloud has the correct balance between application complexity, flexibility, and ease of use. It is also constantly developing new features that can be easily implemented to a well-established recruitment process. Definitely, iCIMS Talent Cloud supports one global process with some minor local aberrations and it helped us to improve and centralize recruitment services.

Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.

Excellent for posting jobs and reaching a broader audience. Applicant quality is overall fairly decent. The ability to integrate with other systems is excellent. Also looking forward to trying out other functions such as text recruit and virtual job fairs, onboarding, etc.

Not as effective for social media. The process of using social media to post jobs is cumbersome and doesn't have the ability to post on all sites. Could be better.

Let me begin by saying the implementation phase was PHENOMENAL! Katie was our support manager and she was outstanding. The process was cumbersome and time-consuming, but she was outstanding and knowledgeable. That process gets a 9/10 for sure. However, between multiple account manager changes (and no notification) and being promised functionality that doesn't exist, and not hearing back when we reach out to support or open a ticket, the process has been really disappointing since implementation. We do have a new rep who has reached out to introduce himself, and we are optimistic that our experience will improve considerably after that meeting.

I would only recommend them to companies that aren't federal contractors and who aren't particularly concerned with accuracy in their reporting.

We used to have the best support and it was one of the reasons we were so loyal to iCIMS. We then started seeing quite a bit of turnover and restructuring of how support would be delivered. Even still we were loyal. The final straw for us is the fact that it has now devolved to the point where we literally haven't heard from anyone in months despite us reaching out for assistance.

iCIMS Talent Cloud is fantastic for large-scale recruiting. Especially when it is in a difficult recruiting field (e.g. IT, or Healthcare). It probably wouldn't be that efficient for a small - mid-sized company. The system could be useful for smaller companies if there was a less complex system for them (maybe cheaper too).

The support team is absolutely amazing but it takes forever and there are wild hoops to jump through to get the support you need. It's unfortunate when you're the system admin and a lot of these issues are time-sensitive.

iCIMS is well suited for publishing your jobs, tracking and dispositioning candidates, pre-boarding and then dispersing the relevant data out to all applicable systems.

originally written months ago: iCIMS Customer Support sets the bar for other vendors. They are hands down the best vendor to work with for any issues, modifications, new integrations, etc. iCIMS Customer Support is the 'face' of the company and they are all professional, knowledgeable and ready to help. Post Covid Update: Support has really slipped at iCIMS over the last 6-9 months. It is not at all what it used to be and needs major improvement!!!

In most circumstances, when I call into support I get a prompt (if not immediate) resolution. I've received excellent support and had positive experiences with each of our account managers... however, they change frequently, which is not ideal.