iCIMS
Overview
What is iCIMS?
Recent Reviews
Awards
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Popular Features
View all 15 features- Applicant Tracking (122)8.989%
- Job Requisition Management (123)8.383%
- Candidate Search (121)8.181%
- Email Templates (122)8.181%
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $1,700 per month
Product Demos
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Screenshots
iCIMS Video
iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | 200 |
Supported Languages | All |
Frequently Asked Questions
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Reviews and Ratings
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Reviews
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iCIMS is the best bang for your buck
- Reporting.
- Organization.
- Customization.
- Better search capabilities.
- Custom notifications would be nice.
- A proper CRM for sourcing activities with diarized reminders.
iCIMS - Great ATS for Large Orgs
- Easy to attach documents throughout various stages of the hiring process, i.e., benefit guides, onboarding documents, privacy agreements
- Job req creation was easy once job descriptions were saved into the system
- Easy to track communication sent to the candidates
- The system requires you to recreate new job postings in order to refresh job boards
- The reporting functions can be limited to standard reports, and customization can be challenging
iCIMS Review
- Tracks Applicant status in regards to current application and previous applications.
- Allows flawless integrations between iCIMS Talent Cloud and our current HCM/HRIS.
- Gives good metrics/graphs of open/closed jobs.
- It is a little difficult to track internal applicants that are already active with our company.
- Some of the fields when hiring an employee are a little difficult to change.
- Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.
Intern
- Tracks applicants for jobs.
- Follows a thorough onboarding process.
- Cooperates with our databases.
- Exporting data to excel is not easy for the common user.
- Notifications for users could be more noticeable.
- Being able to “complete” someone in your onboarding even if a coworker has something they didn’t check off, but you know it’s done.
iCIMS is A-Okay!
- Easy to edit and make changes to job postings
- Provide preset emails
- Generate spreadsheets
- Check spell errors
- N/a
- N/a
Don't Settle - There Are Better Solutions!
- Ease of applying
- Access to applications
- Functonality
- Cost
- Intuitiveness
iCIMS Review
- Clarity of presenting information
- Simple but functional layout
- Not enough flexibility with customization
Scalable and easily integrates with other core HR systems on the market.
- Recruiting
- Onboarding
- Resume matching
- Skill set matching
- Industry matching
- Position matching
- Matching on experience in years
- Data quality
- Integration with other HR systems
- Improve latency of their website
- Make data sets concise so no unnecessary data is interfaced
Streamlined recruiting
- Reporting
- Applicant Tracking
- Insights
- Interview scheduling capabilities
- Offer document capabilities
- Integration with HCM
You can improve your recruitment to the new level.
- Visibility of the requisition and candidates who applied
- Ease to navigate within the platform
- Advanced reporting capabilities
- Support model - there has been a decrease in the service, we already addressed it and hopefully, it will improve
- Configuration flexibility - there are minor things that we could easily change but for some reason, it is available only for vendor
Some great features but not what was expected.
- Targets a larger candidate pool and attracts more candidates.
- Integrates with other systems we are using (Sterling Backcheck, onboarding, etc.).
- Allows us to separate banners within the same system.
- Issues with social media and how cities with hyphenations appear. For example, Sainte-Hubert, Qc, shows up as Hubert-Sainte which does not yield any candidates.
- Ticket response time is extremely slow - often have to wait more than 3 weeks for an answer, or have to call in to get the information that we need.
- Went through several account manager changes with no notification.
- System is not as user-friendly as sales team would have us believe.
- We had indicated an interest in some other functionality (text recruit, integration with Sterling BackCheck, etc.) with no follow-up from iCIMS after over a year.
- The opt-out message after the 1st text helps weed out the people who are not interested.
- Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
- Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.
- The character limit in the text messages themselves, I think should be higher or unlimited.
- I have always included the opt-out message after the first text is sent, but since it was made a mandatory message I seem to be getting more opt-outs than ever before. I can create a campaign with 250 candidates and only engage with 15%- 20% the other 80% opt-out immediately.
- From time to time I will upload/input a duplicate candidate and not realize it. When this happens it would be great if there was a message or something to alert me to the duplicate in case I shouldn't include them in the new campaign.
iCIMS is as expected
- Applicant tracking
- Interview management
- Reporting
- Offer management
- Video interviewing
- Candidate messaging
iCIMS is struggling to stay at the forefront
- It supports the workflow and requisition management to support our compliant hiring process.
- Reporting functionality does not provide the ability to report on some of the most basic information TA functions and organizations need to be able to make data-driven decisions or to influence change.
- Marketing jobs is a nightmare and labor-intensive. Google Jobs, Indeed, and many other job boards scrape our iCIMS site to post positions but Recruiters are forced to close requisitions and open new ones every 30 days just to keep the marketing fresh. They have to do the same thing if they make any changes to the requisition because the job boards won't pick up the changes. It screws up reporting and is a significant drag on recruiters; it is labor-intensive and is burning them out.
- Our customer support used to be outstanding but it has been a revolving door of support over the last 3 years and now frankly it is non-existent. We used to have monthly meetings to ensure everything was operating well; now, it's crickets. If anyone has seen Terrence, please let him know that we miss him.
Go iCIMS!
- It tracks everything very well
- We can change features whenever we want depending on need
- It's all in one database
- I wish there was a notes page on the main screen of the candidates page
Clients are King!
Business problems that we had have been the extreme delay of integration projects, on multiple occasions.
Wait time to speak to the helpdesk for general concerns has been higher than normal which discourages phone communication.
- Build reports for a number of data driven analytic stats
- Creates email campaigns for a variety of needs
- Onboarding metrics are fluid and easy to use
- [I feel] Integrations shouldn't take over 6 months to initiate
Still not sure if it's the best fit for us.
- TextRecruit - Easy to use and documents conversations right on profiles.
- Dashboard - Configurable and presents information concisely
- iForms - [I feel] This is not user-friendly at all. The candidate experience suffers in this space. [In my experience] They go from a nice, clean experience to a clunky form on a different platform. I have complained many times about this (along with other clients) and there seems to be no plan to overhaul this.
- [I feel] Auto-launch actions need to be set up by iCIMS Talent Cloud IT - In our previous system, I had 95% control of our workflow. Now, I have to stop, ask for help, and hope their support team responds within the same week.
- Support - [In my experience] Very poor response times. Details of the original issue do not publish in the responses so you have to log in to get the full picture again, since it is usually a week after the original submission that they reply.
- I have contact with a salesperson, but there is no "customer success" account manager that provides solutions or best practices. I have asked, but it hasn't been delivered.
- Poor implementation - I think it was solely the person to who we were assigned. It was not a good match.
iCIMS - Great Applicant Tracking System
- User Friendly and Intuitive
- You can customize the product to your business needs
- The Customer Support is very good
- Allow candidates to have multiple cover letters and resumes in the system.
- The ability to search for a candidate by phone number
- Job Details in the New iCIMS Talent Cloud
Prospecting made easy
- Validating phone numbers
- Automatically filtering messages to prospects that have opted out of receiving messages from my organization
- Provides statistics with regard to messages sent, responses, response times, and response rates.
- Provides an easier way to manage messages received from likely prospects
- Allows the ability to create multiple campaigns
- Provides the option to attach a URL to your message(s)
- Provide a site that allows users to receive training in order to fully understand all available options/capabilities of the system
iCIMS Talent Cloud Review
- The platform itself is user friendly as long as you don't configure it.
- The program scrapes to a large number of job boards.
- The technical support team is really good.
- CSM - there is no consistent support. We have not had the same support person for more than a couple of months.
- The reports are incredibly difficult to run or understand.
- They charge for everything - nothing is included. You will be signing new contracts every 5 minutes.
iCIMS has been beneficial but we need help taking full advantage of the opportunities available
- Highly configurable which helps us design the system to meet our unique needs
- Email templates and communications
- Allow for different experiences specific to the needs of each user
- Reporting based off of a specific historical date
- Complexity around searching/reporting
- User group configurations are sometimes difficult to change when needs arise
System Analyst Review
- Dedicated CSM
- Dedicated TAM
- Configurable
- High turnover of TAM
- Start Date field is inconsistent, should be one field completed by TA and carried through onboarding wizard
- Attract changes take too long to complete
- Standard workflows
- Reporting tools
- Roles-based dashboards
- iForms need to be mobile friendly and not appear to be a form
- Text messaging seems to be blocked a lot
- Personalized support
iCIMS from an Administrator View
- Job requisition management
- Candidate management
- Job board and third party tool integration
- Support has been lacking in recent months.
- Turnover of staff.
- Slow to respond.
From Implementation to Go Live, iCIMS is Impressive
- Easily configurable.
- Scalable.
- Out of the box functionality.
- Extensive help and support knowledge base.
- Navigation of configuration menus.
- Standard templates that are not relevant.
- No central repository for completed onboarding documents.