Item: Brightree
Rating: 10
Author: Verified User

Overall Satisfaction with Brightree

Use Cases and Deployment Scope

This is mostly used in our Billing department. It allows us to bill insurance companies for DME items and document control. Its also has workflows to track repeat customers that need monthly shipments of medical supplies.

Pros and Cons

Pros

Insurance billing and tracking.
Document tracking.

Cons

Can sometimes be slow as its a cloud service.
They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Return on Investment

It's had a positive impact to help us with billing insurance companies.
It's good at keeping track of customers and what they use and need repeatedly.

Alternatives Considered

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Support Rating

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Key Insights

Do you think Brightree delivers good value for the price?

Yes

Are you happy with Brightree's feature set?

Yes

Did Brightree live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Brightree go as expected?

I wasn't involved with the implementation phase

Would you buy Brightree again?

Yes

Likelihood to Recommend

Billing and tracking customer's medial DME items. Not used for any other field but medical.

Comments

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Healthcare Insurance Billing for Medium to Large businesses